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04-10-2018

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Stuck pixel

2018-04-10, 19:08 PM

Just got a new ideapad was very excited but when booted up for the first time there appeared a bright red dot in the middle of the display it is really annoying and dissapointing that lenovo  delivers such kind of products,tried to call customer care many times they dont give a clear solution i want my laptop replaced as soon as possible because it is a hardware issue,hope to get a solution soon ....

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2142 Posts

12-13-2016

US

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Re: Stuck pixel

2018-04-10, 19:40 PM

Don't know  your model number or I could perhaps give more specific help. 

 

Does the "bright red dot" appear when you boot into BIOS or at the Lenovo splash screen? IOW, before loading an OS. If you boot into BIOS or SETUP (depending on your computer and OS) and it's not there, something else is amiss.

 

You can confirm the stuck pixel with deadpixelbuddy.com and try a couple of fixes from here.  That would at least save you the turnaround time. Otherwise, contact Lenovo support and get it swapped out.

 

For what it's worth, it's not just Lenovo. Stuck or dead pixels is a common issue with any device the uses LCD panels, from phones to television sets. I've had to free up a couple on television sets I've owned. 

 

 


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2 Posts

04-10-2018

IN

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Re: Stuck pixel

2018-04-10, 19:50 PM
Model name is 80XL(Lenovo idea pad 320E-15lKB D ,if you can provide some kind of help it would be great,in bios mode it is not visible because the background there is white in colour I face the issue when back ground is of dark color like black
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2142 Posts

12-13-2016

US

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Re: Stuck pixel

2018-04-10, 20:17 PM

If you're pretty sure it's a stuck pixel and not some malfunctioning software loading at startup, I'd at least give something such as PixelHealer a try before returning the device. There may be other software available that does basically the same thing. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.

Using Browser Search To Find Answers in the Lenovo and Moto Communities
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1 Posts

08-20-2018

IN

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Re: Stuck pixel

2018-08-20, 12:14 PM
Hi Rohit , I got the laptop with the same issue as mentioned by you . My laptop model is also same . Please let me know whether lenovo replaced your laptop . I bought my laptop from flipkart .

Thanks
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1 Posts

04-03-2020

ID

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Re:Stuck pixel

2020-04-09, 15:47 PM
I've stuck pixel too, just one in my new ip s340 API 2019 ryzen 3 series. I tried the website one, and the healertoo, its disapear. Im so glad about it. BUT its reappeared again when i turn on my laptop. Its seems like stuck pixel can be fixed but not permanently. Mybe it can? Or i should try to exchange my laptop for a new one? Or get the service? The stuck pixel colour is black when the screen is blue, can you help me please
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1 Posts

06-01-2020

SA

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Re:Stuck pixel

2020-06-03, 12:21 PM

I do have the same problem with the stuck pixel, there is a red dot during boot up in my screen..... I just bought my laptop 3 days ago and this started appearing  Im using Ideapad 81F4

 

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