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Rohitk12
Paper Tape
Posts: 2
Registered: ‎04-10-2018
Location: IN
Views: 2,010
Message 1 of 5

Stuck pixel

Just got a new ideapad was very excited but when booted up for the first time there appeared a bright red dot in the middle of the display it is really annoying and dissapointing that lenovo  delivers such kind of products,tried to call customer care many times they dont give a clear solution i want my laptop replaced as soon as possible because it is a hardware issue,hope to get a solution soon ....

Community Moderator
Community Moderator
Posts: 1,663
Registered: ‎12-13-2016
Location: US
Views: 1,991
Message 2 of 5

Re: Stuck pixel

Don't know  your model number or I could perhaps give more specific help. 

 

Does the "bright red dot" appear when you boot into BIOS or at the Lenovo splash screen? IOW, before loading an OS. If you boot into BIOS or SETUP (depending on your computer and OS) and it's not there, something else is amiss.

 

You can confirm the stuck pixel with deadpixelbuddy.com and try a couple of fixes from here.  That would at least save you the turnaround time. Otherwise, contact Lenovo support and get it swapped out.

 

For what it's worth, it's not just Lenovo. Stuck or dead pixels is a common issue with any device the uses LCD panels, from phones to television sets. I've had to free up a couple on television sets I've owned. 

 

 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
Rohitk12
Paper Tape
Posts: 2
Registered: ‎04-10-2018
Location: IN
Views: 1,985
Message 3 of 5

Re: Stuck pixel

Model name is 80XL(Lenovo idea pad 320E-15lKB D ,if you can provide some kind of help it would be great,in bios mode it is not visible because the background there is white in colour I face the issue when back ground is of dark color like black
Community Moderator
Community Moderator
Posts: 1,663
Registered: ‎12-13-2016
Location: US
Views: 1,972
Message 4 of 5

Re: Stuck pixel

If you're pretty sure it's a stuck pixel and not some malfunctioning software loading at startup, I'd at least give something such as PixelHealer a try before returning the device. There may be other software available that does basically the same thing. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
pankaj_padamwar
What's DOS?
Posts: 1
Registered: ‎08-20-2018
Location: IN
Views: 1,477
Message 5 of 5

Re: Stuck pixel

Hi Rohit , I got the laptop with the same issue as mentioned by you . My laptop model is also same . Please let me know whether lenovo replaced your laptop . I bought my laptop from flipkart .

Thanks

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