Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

6 Posts

12-16-2016

Netherlands

11 Signins

73 Page Views

  • Posts: 6
  • Registered: ‎12-16-2016
  • Location: Netherlands
  • Views: 73
  • Message 1 of 3

Support unreachable, YOGA 500 battery issues

2016-12-23, 15:47 PM

Dear Lenovo Support,

 

I posted my issue with my YOGA 500 a few days ago (see following), and I was suggested to contact the technical support. However, I could not reach anybody when I call these two numbers (Netherlands: 0204990153, 09006546540) this Friday afternoon.  Neither could I find the email address to send a request. I have read that the service is normal today during the holiday periods. I am traveling soon, and I would like to get this problem solved as soon as possible. Could you help? Thank you!

 

---

Simple question but very troublesome. I cannot charge the laptop when the power is on, while the charging functions normally when the power is off. When the laptop is on, I could see the battery sign on next to the bettery indicator on the screen, but the amount just stays stagnant. Please help me with this issue. Thank you! 

---

Reply
Options

154 Posts

11-28-2016

United Kingdom of Great Britain and Northern Ireland

188 Signins

1883 Page Views

  • Posts: 154
  • Registered: ‎11-28-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 1883
  • Message 2 of 3

Re: Support unreachable, YOGA 500 battery issues

2016-12-27, 13:06 PM

wrote:

Dear Lenovo Support,

 

I posted my issue with my YOGA 500 a few days ago (see following), and I was suggested to contact the technical support. However, I could not reach anybody when I call these two numbers (Netherlands: 0204990153, 09006546540) this Friday afternoon.  Neither could I find the email address to send a request. I have read that the service is normal today during the holiday periods. I am traveling soon, and I would like to get this problem solved as soon as possible. Could you help? Thank you!

 

---

Simple question but very troublesome. I cannot charge the laptop when the power is on, while the charging functions normally when the power is off. When the laptop is on, I could see the battery sign on next to the bettery indicator on the screen, but the amount just stays stagnant. Please help me with this issue. Thank you! 

---


Hi Edga,

 

Thanks for posting.

 

Due the date you are talking (23.12.2016) is very likely that Lenovo support in Netherlands were off for the Christmas period. I am sure they will be back very soon so I would call them tomorrow again.

 

Regarding the charging issue... Do you have installed in your unit the app Lenovo Settings or Lenovo Energy Manager?

If yes, please try unabling the conservation mode option. Maybe this is the reason that does not allow you to charge your unit when is on. 

 

Please let us know if it works.

 

Regards.

Reply
Options

6 Posts

12-16-2016

Netherlands

11 Signins

73 Page Views

  • Posts: 6
  • Registered: ‎12-16-2016
  • Location: Netherlands
  • Views: 73
  • Message 3 of 3

Re: Support unreachable, YOGA 500 battery issues

2016-12-27, 13:50 PM

Hello JJQ,

 

Thanks for the reply!

 

I have no such app and just the default energy manager. Both the conservation mode and the battery saver are off. The power saver switch is even disabled automatically. At the power status page, in the battery status message, it says "The AC adapter may not provide enough power to your Lenovo computer. Please reconnect the proper AC adapter." I tried all actions mentioned above, but the problem stays the same.

 

Please help and tell me how to proceed.

 

Regards,

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms