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edga
Paper Tape
Posts: 4
Registered: ‎12-16-2016
Location: NL
Views: 298
Message 1 of 3

Support unreachable, YOGA 500 battery issues

Dear Lenovo Support,

 

I posted my issue with my YOGA 500 a few days ago (see following), and I was suggested to contact the technical support. However, I could not reach anybody when I call these two numbers (Netherlands: 0204990153, 09006546540) this Friday afternoon.  Neither could I find the email address to send a request. I have read that the service is normal today during the holiday periods. I am traveling soon, and I would like to get this problem solved as soon as possible. Could you help? Thank you!

 

---

Simple question but very troublesome. I cannot charge the laptop when the power is on, while the charging functions normally when the power is off. When the laptop is on, I could see the battery sign on next to the bettery indicator on the screen, but the amount just stays stagnant. Please help me with this issue. Thank you! 

---

Support Specialist
Posts: 153
Registered: ‎11-28-2016
Location: GB
Views: 257
Message 2 of 3

Re: Support unreachable, YOGA 500 battery issues


@edga wrote:

Dear Lenovo Support,

 

I posted my issue with my YOGA 500 a few days ago (see following), and I was suggested to contact the technical support. However, I could not reach anybody when I call these two numbers (Netherlands: 0204990153, 09006546540) this Friday afternoon.  Neither could I find the email address to send a request. I have read that the service is normal today during the holiday periods. I am traveling soon, and I would like to get this problem solved as soon as possible. Could you help? Thank you!

 

---

Simple question but very troublesome. I cannot charge the laptop when the power is on, while the charging functions normally when the power is off. When the laptop is on, I could see the battery sign on next to the bettery indicator on the screen, but the amount just stays stagnant. Please help me with this issue. Thank you! 

---


Hi Edga,

 

Thanks for posting.

 

Due the date you are talking (23.12.2016) is very likely that Lenovo support in Netherlands were off for the Christmas period. I am sure they will be back very soon so I would call them tomorrow again.

 

Regarding the charging issue... Do you have installed in your unit the app Lenovo Settings or Lenovo Energy Manager?

If yes, please try unabling the conservation mode option. Maybe this is the reason that does not allow you to charge your unit when is on. 

 

Please let us know if it works.

 

Regards.

edga
Paper Tape
Posts: 4
Registered: ‎12-16-2016
Location: NL
Views: 254
Message 3 of 3

Re: Support unreachable, YOGA 500 battery issues

Hello JJQ,

 

Thanks for the reply!

 

I have no such app and just the default energy manager. Both the conservation mode and the battery saver are off. The power saver switch is even disabled automatically. At the power status page, in the battery status message, it says "The AC adapter may not provide enough power to your Lenovo computer. Please reconnect the proper AC adapter." I tried all actions mentioned above, but the problem stays the same.

 

Please help and tell me how to proceed.

 

Regards,

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