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EpicHype
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Posts: 11
Registered: ‎10-06-2017
Location: LT
Views: 563
Message 1 of 5

The part of the keyboard doesn't work

In was doing my daily laptop routine and out of nowhere the whole qwerty bar started not responding. For some reasons, it works perfectly fine, but sometimes I have to press the key very hard for it to respond. Even that not always works. Is there a way to fix this without replacing the keyboard? I am sick and fed up with it and I have to use the screen keyboard to write this article. My computer model is Lenovo Yoga 900-13SK. I run on windows 10.

Sr Support Specialist
Posts: 9,530
Registered: ‎11-30-2015
Location: PH
Views: 543
Message 2 of 5

Re: The part of the keyboard doesn't work

Hi EpicHype,

 

Welcome to the Community Forums.

 

Try to use another external USB keyboard and compare the same checks if it works.

 

This way we would be able to isolate probable hardware issue which you really need to call in technical support for in-warranty repair. It may be the best way to resolve the issue especially if the same key does not work in the BIOS or using another OS to boot from a live media.

 

Hope this helps answer your query.

Update us how things go.

 

Regards



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EpicHype
Fanfold Paper
Posts: 11
Registered: ‎10-06-2017
Location: LT
Views: 530
Message 3 of 5

Re: The part of the keyboard doesn't work

I connected an external keyboard and it worked perfectly fine! Now the laptop keyboard works well so far. If something changes I will tell. Thank you for help!

EpicHype
Fanfold Paper
Posts: 11
Registered: ‎10-06-2017
Location: LT
Views: 528
Message 4 of 5

Re: The part of the keyboard doesn't work

Some time passed and the keyboard is responding, but when I click only once, it writes 2-3 letters instead of 1. Also, capital letters also make extra letters, in the qwerty bar. But Shift+ Letter in the qwerty bar makes no response at all. Please help more.

Sr Support Specialist
Posts: 9,530
Registered: ‎11-30-2015
Location: PH
Views: 513
Message 5 of 5

Re: The part of the keyboard doesn't work

Hi EpicHype,

 

Greetings.

 

Have you tried booting the machine using a different OS or live media?

In the BIOS, I usually test the keys in the hard drive password just to test without saving.

 

If this same the same issue on a live media or in the BIOS, it can be assumed that the PBC board for the keys is having the issue and can be best fixed by having it serviced.

 

Regards



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