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4 Posts

05-07-2013

United States

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Time to Fix Yoga 13

2013-05-07, 18:05 PM

I sent in my Yoga 13 on the 22nd of April because it would not turn on (no power).  I went and checked at a store with another cable and it did not work which told me it was not an adapter problem.  They received it on the 25th (24th actually) and the only message I have gotten online was they they were waiting for a part.  It is now the 7th and when I called I was told that they received the part (an AC in?) on the 6th and I would not get it back until the 17th of May.  Does anyone have an idea on how to escalate this issue?  

 

I am not a complainer, but at the least I would expect given the time that they already had it, that I can get next day shipping to get it back to me as fast as possible.  Anyone have any thoughts?  

 

Thanks,

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9380 Posts

11-27-2007

SK

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Re: Time to Fix Yoga 13

2013-05-07, 18:38 PM

Hi mgbergman, welcome to the forums,

 

sorry to read about your experience so far.  In order to escalate your case to a complaint you need to call up support on the same number as before, quote your current case number and request the agent to escalate, create a complaint, on your behalf.  They will also be able to inform you about how the complaints proceedure works.

Andy  

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4 Posts

05-07-2013

United States

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Re: Time to Fix Yoga 13

2013-05-07, 18:44 PM
Thanks for the quick reply...I did that and was told take 3 days to get a reply back....I was hoping for a solution to speed that up...
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2651 Posts

03-21-2012

Malaysia

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Re: Time to Fix Yoga 13

2013-05-10, 8:41 AM
Hi mgbergman,

Could you PM me some information. Let me see what I can do on my side to get this issue to move forward. The details I require can be found below.

> Phone #:
> Customer Location :
> Machine Type :
> Serial Number :
> Technical support Case # :
> Service number :
> date purchase :

Hope to hear back.

Regards
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4 Posts

05-07-2013

United States

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Re: Time to Fix Yoga 13

2013-05-13, 16:25 PM

So I called today and now I am told that the cable will not be in stock until May 24th and then I have to wait for someone to fix this.  I was told the case was sent to customer relations but I have to wait for three days and on the fourth day if I have not been contacted I need to call back and they will give me a direct phone number.  I cannot tell you how disappointed I am and will never purchase another device again based on this.  Does anyone have any thoughts?

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