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3 Posts

05-30-2019

US

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Top row of letters on keyboard not working on yoga 710?

2019-05-30, 23:40 PM

Hello

Suddenly the top row of letters on my keyboard have stopped working, except for t and y. I've tried pressing on them diagnoally and taking out the battery completely but the issue wasn't fixed. My warranty is expired and I don't know what else to try. I spent over $700 for this laptop and I'd hate to have to buy a whole new computer just because 8 keys don't work, but I use the computer for school and essays. Anyone have any solutions? I have a yoga 710 15.6".

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222 Posts

08-02-2018

PH

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Re: Top row of letters on keyboard not working on yoga 710?

2019-05-31, 14:59 PM

Hi Heatmoyer5! Thanks for posting in our community. Sorry to hear about what happened, could you please pull up the on screen keyboard 

 

Go to Start , then select Settings  > Ease of Access  > Keyboard, and turn on the toggle under Use the On-Screen Keyboard.

 

Check if the keys that are not working are working with on screen keyboard so we can conclude that it is a hardware issue. 



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3 Posts

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Re: Top row of letters on keyboard not working on yoga 710?

2019-06-02, 5:41 AM

Yes the keys will work with the on-screen keyboard

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736 Posts

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Re: Top row of letters on keyboard not working on yoga 710?

2019-06-02, 8:35 AM

Try the steps on this link: https://support.lenovo.com/us/en/solutions/ht103985. If still does not work, we suggest contacting our local support here: https://pcsupport.lenovo.com/us/en/supportphonelist for repair options.

 

Thanks!

 



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