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jerryswho
Paper Tape
Posts: 2
Registered: ‎05-17-2017
Location: AU
Views: 401
Message 1 of 7

Unable to download package with system update

Hi, tried to download package with system update and it got stuck at 15% when trying to download.

 

I am using windows 10 with lenovo yoga 2 pro.

 

What should i do?

 

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 351
Message 2 of 7

Re: Unable to download package with system update

Hi there, Jerryswho     -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Could you please past here the whole export of following registry key:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update

 

Also in case you want to dig a bit deeper into this, then you can do following:

- make sure, that TVSU and his processes are not started in Task manager.

in the registry:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UserSettings\General

and change the value of "DebugEnable"  to YES .

Start TVSU and try to repro this situation.

This change will force TVSU to create a detailed log file in following folder:

%programfiles%\Lenovo\System Update\logs

 

Update us how it goes.

 

 

 

 

Regards,

 

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tomwolff52
What's DOS?
Posts: 1
Registered: ‎05-19-2017
Location: US
Views: 319
Message 3 of 7

Re: Unable to download package with system update

I have encountered the exact same situation as Jerryswho. I also have a Yoga 2 Pro. The process is stuck at 15% in the downloading step. The very unhelpful error message is "An error occurered while downloading packages." I have restarted windows. I have checked the taskmanager for TSVU. I have fully updated Windows 10. I am not prepared to mess around with the Registry. It seems to me that Lenovo has a problem that should be solved without extensive computer sleuthing by your users. I look forward to success after you have corrected the matter at your end.

 

Tom

Gibraltar
Punch Card
Posts: 55
Registered: ‎11-06-2014
Location: PT
Views: 315
Message 4 of 7

Re: Unable to download package with system update

I also have the same problem and also have a Yoga 2 Pro. In my case it never worked, I thought that it was just for Thinkpad series. but when I installed Windows 10, System Update installed automatically and if so it should work no?

virtorio
Token Ring
Posts: 30
Registered: ‎03-05-2017
Location: NZ
Views: 306
Message 5 of 7

Re: Unable to download package with system update

You should be able to download the latest driver and system updates from here: http://pcsupport.lenovo.com/nz/en/products/laptops-and-netbooks/yoga-series/yoga-2-pro-lenovo/downlo...

jerryswho
Paper Tape
Posts: 2
Registered: ‎05-17-2017
Location: AU
Views: 290
Message 6 of 7

Re: Unable to download package with system update

HI Shashi,

 

the pathway for the registry key that you have quoted cannot be found on my registry

 

Please advice

jonnycline
What's DOS?
Posts: 1
Registered: ‎06-07-2017
Location: IL
Views: 262
Message 7 of 7

Re: Unable to download package with system update

I have the same issue

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