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mixed_grey
Paper Tape
Posts: 1
Registered: ‎07-31-2017
Location: IE
Views: 297
Message 1 of 2

Update of Lenovo Settings broke keyboard

Hi,

I have an issue with my Lenovo Yoga500 laptop.

 

Until evening of 29.07 it was working fine... turned off the computer at the evening.

 

But when I turned on the computer on morning 31.07 - its keyboard, nor its track pad was working anymore.

 

I was able to log into the computer and check if anything was updated on 29.07 and the only thing which has actually changed between morning 29.07 and morning of 31.07 was Lenovo Settings application which was automatically downloaded and isntalled via Windows update - its current version is 3.169.0.0.

 

The keyboard seems to be in some kind of a hanged state currently - no keys are working on it. The Windows system periodically displays an information "Do You want to turn into tablet mode?" despite the fact that the computer is in its normal opened position. 

I can turn on and off the keyboard highlight via the Lenovo settings.. but it does not help with non working keys.

 

The last windows update was installed on 12.07 and laptop was working fine until auto-update of the Lenovo Settings.

 

How can I fix this issue?

Highlighted
Support Specialist
Posts: 180
Registered: ‎11-28-2016
Location: GB
Views: 253
Message 2 of 2

Re: Update of Lenovo Settings broke keyboard

Hello mixed_grey

 

Thank you for useing the lenovo forum

 

I am sorry to hear that you are having issues with your unit, in this case i would recomend first updating the the drivers. This is simple to do, all you need to do is go to the link provided and input the s/n of the device and install the drivers for this unit. In this case it would be the ones for touch pad and keyboard.

 

http://pcsupport.lenovo.com/gb/en/

 

 If these steps do not work or you would like more info on this issue you can call your local Lenovo support line. Below is the link to the phone list where you can find these numbers

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