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HPOB
Paper Tape
Posts: 4
Registered: ‎12-01-2018
Location: US
Views: 328
Message 1 of 6

Webcam issue

 Can't seem to get the webcam in my Yoga 2 Pro to work inside a browser (specifically WebRTC in Chrome, although I've tried other browsers and online webcam tests, none of which work).  The webcam works in the camera app, or when I log in with facial recognition.  I've tried restarting the computer, updating drivers, uninstalling-reinstalling the webcam, I've checked privacy settings and it's set to "allow webcam to use these apps" (although Chrome is not one of those apps, and I have no idea how I would add it).  The webcam is allowed on the site I'm trying to use.  The site sees the camera, and the website is "allowed" to use it in Chrome.  No idea what the issue is...

Community Moderator
Community Moderator
Posts: 1,389
Registered: ‎12-13-2016
Location: US
Views: 296
Message 2 of 6

Re: Webcam issue

You have to change the privacy settings within Chrome, itself.  

 

In Chrome, go to Settings > Advanced > Privacy and Security > Content Settings. Click on Camera and/or Microphone. From there, you can set Chrome to ask you before enabling either one on any website that's requesting it or enable it full-time. I'd go with the ask setting just to keep nefarious websites from spying on you. 

 

More info: https://www.lifewire.com/configure-camera-microphone-setting-in-google-chrome-4103623


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
HPOB
Paper Tape
Posts: 4
Registered: ‎12-01-2018
Location: US
Views: 290
Message 3 of 6

Re: Webcam issue

I’ve done that. Chrome is allowing any site I’ve tried to use. 

Community Moderator
Community Moderator
Posts: 1,389
Registered: ‎12-13-2016
Location: US
Views: 287
Message 4 of 6

Re: Webcam issue

I'm confused. In your original post, you say you can't get the camera to work in Chrome. Now you say Chrome is allowing camera access to any site you visit. 


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
HPOB
Paper Tape
Posts: 4
Registered: ‎12-01-2018
Location: US
Views: 277
Message 5 of 6

Re: Webcam issue

Yes, so we’re both confused. Chrome sees the camera. Chrome is allowing the camera, but there’s no picture. I try to use a troubleshooting website, say the WEBRTC troubleshooter.  Chrome sees and allows the camera. The camera does work outside of Chrome. But WEBRTC says the camera is “muted.”

this is also true in IE. 

the camera is allowed to use apps. 

The drivers are up to date. 

Chrome is up to date. 

Windows is up to date. 

 

So what im saying is: the camera works outside of a web browser, but not when I’m trying to use it in one. 

But I don’t know why because the browser can see the camera just fine, and it’s allowed to use it. 

 

My problem isn’t that Chrome can’t see the webcam. If my only concern were that Chrome has permission, we would be good to go. The problem is that Chromr has permission, but it still doesn’t work. 

HPOB
Paper Tape
Posts: 4
Registered: ‎12-01-2018
Location: US
Views: 246
Message 6 of 6

Re: Webcam issue

bump

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