09-29-2018 05:09 PM
Welcome to the community forums,
Based on the photo you've sent, it's possible that this is a hardware related problem. It could be the LCD or LCD cable is malfunctioning. Any chance you've tried connecting the laptop to an external monitor? If you do and still doing the same thing, we highly suggest bringing your device to Best Buy or to any local technician. If the laptop has an active warranty, you may call our phone support at 1-877-453-6686 opens 24/7. Let us know if you need anything else.