02-07-2018 08:17 AM
Welcome to the Community Forums.
If you would be from Norway, hardware technical support number is 21 95 94 60 For Lenovo & Idea products #2 Idea/Lenovo Essential:09:00 – 18:00 Monday – Friday .
Service provider list here but each would have their supported product lines.
Here is also the service provider locator that you can try as an option.
Hope this help answer your query.
02-07-2018 08:33 AM
Thank you for the reply. I am currently staying in Saudi Arabia until the summer, I don't see a contact number for that country, so who should I contact here?
Also I bought the product at BestBuy in USA and was told that the warranty is international, is that the case?
02-07-2018 08:47 AM
Checking the international warranty for the model, Saudi Arabia is not supported.
This is expected for models that are not made available to that location so parts and repair technology is not available.
For in warranty repair, Lenovo US can service the laptop by calling 877-453-6686 or do a chat with them here (change the flag icon and language if needed to enter chat during business hours) to check on your repair options.
02-07-2018 09:02 AM - edited 02-07-2018 09:05 AM
Okey. Is this model supported in Norway? I mean, what you mentioned:
"If you would be from Norway, hardware technical support number is 21 95 94 60 For Lenovo & Idea products #2 Idea/Lenovo Essential:09:00 – 18:00 Monday – Friday ."
I assume this applies for the model?
02-07-2018 09:11 AM
02-07-2018 09:28 AM
02-07-2018 09:41 AM
On cases I've seen like yours where it IWS is not available, send the machine back to the US and have your folks call in technical support as your authorized person to manage the service for you. Lenovo would be able to cover parts and labor including the shipping back to the US address.
You can also try best buy if they would have a separate warranty option for you.