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4 Posts

01-07-2016

Brighton UK

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  • Message 1 of 6

Why can't I get support?

2016-01-07, 15:46 PM

Yoga 2 Pro laptop with accidental damage protection and a cracked LCD.

 

I have been trying for days to get hold of someone at lenovo. 

 

Online chat stays open for around 45 minutes, gradually counts down as my place in the queue  gets to the front, and then abruptly ends with the message that no one is available. I have been doing this for hours on a daily basis.

 

I have also emailed Lenovo on the 3rd, 4th, 5th, 6th and 7th January references:

KMM60865710V70311L0KM

KMM60770722V12356L0KM

 

I am not getting a response from ANY channel, emails are ignored.

 

I tried to go throught the sales channel:

 

Thank you for contacting the Lenovo Online Store.

We apologise for the inconvenience. Unfortunately, we are unable to
assist you with your query at the Lenovo Online Store.

If you have a quality or technical issue with your delivered product or
require warranty support please contact the Technical and Warranty team
using the information below. "
The info below just guides me back to the page with email support that's been ignored and chat sessions which never conenct to anyone.
So as things stand right now I'm on the verge of begining legal action to compensate me for time spent trying to make contact, lost work, and the cost of my extended warranty with accidental damage. I've got no more time left to spend on this.
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4 Posts

01-07-2016

Brighton UK

6 Signins

39 Page Views

  • Posts: 4
  • Registered: ‎01-07-2016
  • Location: Brighton UK
  • Views: 39
  • Message 2 of 6

Re: Why can't I get support?

2016-01-07, 16:20 PM

http://s28.postimg.org/3pjn47ijh/image.jpg

 

http://s9.postimg.org/vrn18sr4v/image.jpg

 

http://s23.postimg.org/bjjygqmgr/image.jpg

 

Same cycle over and over, day in, day out.

Totally unacceptable. 

Bunch of theives. 

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32 Posts

12-24-2015

Georgia

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  • Message 3 of 6

Re: Why can't I get support?

2016-01-07, 18:42 PM

When I've had problems in the past, I always call. I've never had a problem with getting help when I call them.

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4 Posts

01-07-2016

Brighton UK

6 Signins

39 Page Views

  • Posts: 4
  • Registered: ‎01-07-2016
  • Location: Brighton UK
  • Views: 39
  • Message 4 of 6

Re: Why can't I get support?

2016-01-07, 18:45 PM

Unfortunatly I can't do that as I work at the head office of a UK bank, any phones with cameras are not permitted so we generally don't bring them in.

It's not unreasonable to want contact by email or chat, particularly when multiple attempts have been made over a week. Little point having them if they're not being responded to. 

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32 Posts

12-24-2015

Georgia

126 Signins

616 Page Views

  • Posts: 32
  • Registered: ‎12-24-2015
  • Location: Georgia
  • Views: 616
  • Message 5 of 6

Re: Why can't I get support?

2016-01-07, 18:46 PM

I agree.

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11260 Posts

09-04-2014

Slovakia

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  • Message 6 of 6

Re: Why can't I get support?

2016-01-08, 11:37 AM

Hi sonic_master,

 

don't know what's happening there, we are investigating but in the mean time and to get things rolling could you please send me the following information by private message;

 

Full Name;
Telephone No.;
email address;
System Type;
System s/n;

 

Thanks in advance

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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