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k04p
Paper Tape
Posts: 3
Registered: ‎05-24-2018
Location: US
Views: 69
Message 1 of 2

Will Lenovo replace external parts for Yoga 720 15 with expired warranty?

I've been trying to reach Lenovo customer support through phone number but nothing is working. I keep getting a dial tone and then call is hung up automatically (really frustrated how they don't even have an email address). Since I just dropped my laptop and the parts that was bent are FRUs only, I was wondering if Lenovo will still take mine in out-of-warranty (it expires on 11/28/18). Although only the two corners of the keyboard are bent, they're pretty noticeable and I'm fine with paying for repairs as long as it's reasonable. Thanks guys!

Community SeniorMod
Community SeniorMod
Posts: 9,855
Registered: ‎01-01-2010
Location: US
Views: 56
Message 2 of 2

Re: Will Lenovo replace external parts for Yoga 720 15 with expired warranty?

It probably isn't a cheap repair.  You remove to remove the bottom cover then remove everything - all the cards, including the motherboard.  You remove the LCD and then you can see the damaged part(s).


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

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