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14 Posts

12-23-2015

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  • Message 1 of 9

Window 20H2 update fingerprint scanner Windows Hello Login not working all the time.

2021-03-15, 18:18 PM

Window 20H2 update fingerprint scanner Windows Hello Login not working all the time.

I am having inconsistent Windows Hello login problems with this version. 

If I leave the computer alone for some time when I try to login with the fingerprint scanner

it won't . Blinks at me and says it doesn't recognize the finger print .

Then I login with the pin and the fingerprint scanner works again for awhile, until I leave the 

computer for awhile and I am speculating till it sleeps.

I tried the usual stuff relearning the Fingerprints and checking the drivers. 

Also ran the troubelshooter and found one problem with the medic app .

Still there seems to be plenty of complaints about this build in regards to Window's Hello. 

So I rolled back to the previous build and the Fingerprint scanner returned to it's normaly

functioning state.  Anybody got any solutions?

 

One year old 940 15 inch.

 

 

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2834 Posts

11-04-2019

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  • Message 2 of 9

Re:Window 20H2 update fingerprint scanner Windows Hello Login not working all the time.

2021-03-15, 18:54 PM

@ ctuna wrote:

Window 20H2 update fingerprint scanner Windows Hello Login not working all the time.

I am having inconsistent Windows Hello login problems with this version. 

If I leave the computer alone for some time when I try to login with the fingerprint scanner

it won' . Blinks at me and says it doesn' recognize the finger print .

Then I login with the pin and the fingerprint scanner works again for awhile, until I leave the 

computer for awhile and I am speculating till it sleeps.

I tried the usual stuff relearning the Fingerprints and checking the drivers. 

Also ran the troubelshooter and found one problem with the medic app .

Still there seems to be plenty of complaints about this build in regards to Window' Hello. 

So I rolled back to the previous build and the Fingerprint scanner returned to it' normaly

functioning state.  Anybody got any solutions?

 

One year old 940 15 inch.

 

 

 

Hello @ ctuna!

 

Nice to have you here at the Community Forums!

 

Based on the details that you have provided in your post, this clearly indicates that this is a compatibility concern with the drivers and the new OS version that you have downloaded/installed on the device.

If updating the drivers directly from the Lenovo site would still have the fingerprint scanner not to work properly after updating to the latest Windows OS version, it would be advisable at the moment to use still the previous OS (build) version until the 202H version gets sorted out.

 

You may also check this link for additional reference/steps towards this concern.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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14 Posts

12-23-2015

United States of America

25 Signins

174 Page Views

  • Posts: 14
  • Registered: ‎12-23-2015
  • Location: United States of America
  • Views: 174
  • Message 3 of 9

Re:Window 20H2 update fingerprint scanner Windows Hello Login not working all the time.

2021-03-15, 19:00 PM

The same fingerprint driver is being used across a bunch of Hardware platforms. 

And there have been a lot of problem's reported with the Windows Hello feature on this

update . I think it's the update not the Driver's or Hardware.

I wonder if they put in some new feature that I am not aware of that causes the 

fingerprint hardware to sleep until the machine is used again.

 I Already rolledback and it's working on the old version.

Also the used update utility from Lenovo says no updates available.

Biometric driver for finger print sensor says it can't find a better one. 

And I assume its the most uptodate one.

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2834 Posts

11-04-2019

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  • Message 4 of 9

Re:Window 20H2 update fingerprint scanner Windows Hello Login not working all the time.

2021-03-16, 14:32 PM

@ ctuna wrote:

The same fingerprint driver is being used across a bunch of Hardware platforms. 

And there have been a lot of problem' reported with the Windows Hello feature on this

update . I think it' the update not the Driver' or Hardware.

I wonder if they put in some new feature that I am not aware of that causes the 

fingerprint hardware to sleep until the machine is used again.

 I Already rolledback and it' working on the old version.

Also the used update utility from Lenovo says no updates available.

Biometric driver for finger print sensor says it can' find a better one. 

And I assume its the most uptodate one.

 

 

Thanks for responding @ ctuna!

 

You may also report this to Microsoft support to see if they can offer some tips or insights about the new 20H2 Windows update and for the meantime, it would be advisable as well to stay with the older version since all features are working fine (stable) in it.

 

Regards,

Adriel_Lenovo

Lenovo Support

 



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14 Posts

12-23-2015

United States of America

25 Signins

174 Page Views

  • Posts: 14
  • Registered: ‎12-23-2015
  • Location: United States of America
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  • Message 5 of 9

Re:Window 20H2 update fingerprint scanner Windows Hello Login not working all the time.

2021-05-25, 16:50 PM

Now almost at the end of May and no fix for this .

Did all the usual stuff even called Microsoft they had

me do the same thing install all updates and reload the

Fingerprint Driver, no joy. I notice more people are reporting

this.

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14 Posts

12-23-2015

United States of America

25 Signins

174 Page Views

  • Posts: 14
  • Registered: ‎12-23-2015
  • Location: United States of America
  • Views: 174
  • Message 6 of 9

Re:Window 20H2 update fingerprint scanner Windows Hello Login not working all the time.

2021-06-07, 4:05 AM

 

Tried again as Micorsoft keeps pushing this update same problem doesn't

always recognize the fingerprint reader .  Lenovo 940 , usually after sleep mode

ran diagnostics from windows on windows no problems found.

 

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2834 Posts

11-04-2019

United States of America

282 Signins

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  • Posts: 2834
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  • Message 7 of 9

Re:Window 20H2 update fingerprint scanner Windows Hello Login not working all the time.

2021-06-07, 21:38 PM

@ ctuna wrote:

 

Tried again as Micorsoft keeps pushing this update same problem doesn'

always recognize the fingerprint reader .  Lenovo 940 , usually after sleep mode

ran diagnostics from windows on windows no problems found.

 

 

Thanks for the update @ ctuna!

 

Another step that can be done from here is to rollback driver updates that were done automatically on the Yoga C940 as it seems that it might be the reason on why the Fingerprint scanner intermittently works.

 

You may click on this link to see the steps on how you can rollback the drivers on your device.

 

Thanks,

Adriel_Lenovo

Lenovo Support

 



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14 Posts

12-23-2015

United States of America

25 Signins

174 Page Views

  • Posts: 14
  • Registered: ‎12-23-2015
  • Location: United States of America
  • Views: 174
  • Message 8 of 9

Re:Window 20H2 update fingerprint scanner Windows Hello Login not working all the time.

2021-06-10, 20:38 PM

Ok I delayed all updates for a month a month ago and the latest edition of 20H2 now seems

to work correctly with Windows Hello Finger Print reader.

I did have relearn my fingerprint to get it started but I haven't come back to the computer

after leaving it set and had a problem.

 

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2834 Posts

11-04-2019

United States of America

282 Signins

25512 Page Views

  • Posts: 2834
  • Registered: ‎11-04-2019
  • Location: United States of America
  • Views: 25512
  • Message 9 of 9

Re:Window 20H2 update fingerprint scanner Windows Hello Login not working all the time.

2021-06-10, 20:55 PM

@ ctuna wrote:

Ok I delayed all updates for a month a month ago and the latest edition of 20H2 now seems

to work correctly with Windows Hello Finger Print reader.

I did have relearn my fingerprint to get it started but I haven' come back to the computer

after leaving it set and had a problem.

 

 

Hello @ ctuna!

 

Thanks for providing an update!

 

It's good to know that the Fingerprint feature is working fine on your device now after disabling/delaying updates.

 

Feel free to post here again at the Community Forums!

 

Hope this has helped you out.

 

Regards,

Adriel_Lenovo

Lenovo Support

 



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