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govikesmn
Paper Tape
Posts: 4
Registered: ‎02-24-2015
Location: Minnesota
Views: 12,268
Message 1 of 11

Windows 8.1 Bluetooth missing from Device Manager

It appears after the latest round of windows automatic updates my native bluetooth device went missing.  It is not visable in the device manager or the control panel settings.   I have downloaded and reinstalled the latest wireless and bluetooth drivers, however I am still unable to view the device.  This is a Yoga Pro 2 (64bit) running the most current Windows 8.1 updates.  The latop has a native bluetooth adaptor which had been working with no issues. I have run services.msc and restarted the associated BT services and they are running. Would appreciate any help.

 

 

Guru
Posts: 3,441
Registered: ‎04-02-2014
Location: MX
Views: 12,234
Message 2 of 11

Re: Windows 8.1 Bluetooth missing from Device Manager

Have you checked through the Charms Menu?

 

Hover to the right of the screen, click settings >> PC Settings >> PC & Devices

 

----- 

If you cant find it there, then go to Control Panel >> Recovery >> Open system restore

 

and restore your system to the last recovery point before the microsoft updates.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
govikesmn
Paper Tape
Posts: 4
Registered: ‎02-24-2015
Location: Minnesota
Views: 12,230
Message 3 of 11

Re: Windows 8.1 Bluetooth missing from Device Manager

Yep, it is not viewable via the charms menu or the device manage.  The issue of going to a previous restore point is it doesn't solve the root issue that will occur with an automatic update, so hoping to find a root cause fix if possible.

 

Thanks!

govikesmn
Paper Tape
Posts: 4
Registered: ‎02-24-2015
Location: Minnesota
Views: 12,225
Message 4 of 11

Re: Windows 8.1 Bluetooth missing from Device Manager

Ok, just to be a sport, I restored the system to prior to the latest update, but the bluetooth apdator is still not present Smiley Sad

Guru
Posts: 3,441
Registered: ‎04-02-2014
Location: MX
Views: 12,219
Message 5 of 11

Re: Windows 8.1 Bluetooth missing from Device Manager

And you shut down and started up the system again, right? (Not a restart)

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
Guru
Posts: 3,441
Registered: ‎04-02-2014
Location: MX
Views: 12,218
Message 6 of 11

Re: Windows 8.1 Bluetooth missing from Device Manager

Are these the drivers that you updated?

 

http://support.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-2-pro-lenovo/download...

 

Have you also updated your BIOS

http://support.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-2-pro-lenovo/download...

 

Please do read the README instructions before updating BIOS.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
govikesmn
Paper Tape
Posts: 4
Registered: ‎02-24-2015
Location: Minnesota
Views: 12,210
Message 7 of 11

Re: Windows 8.1 Bluetooth missing from Device Manager

Well, when you do a system restore it automatically restarts, do you mean do another shutdown and start?

Guru
Posts: 3,441
Registered: ‎04-02-2014
Location: MX
Views: 12,188
Message 8 of 11

Re: Windows 8.1 Bluetooth missing from Device Manager

Thats fine if it restarted.

 

Just update all your drivers and finally BIOS and see if sny of those fix your problem.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
mrsnpres
What's DOS?
Posts: 1
Registered: ‎03-11-2015
Location: TX
Views: 12,105
Message 9 of 11

Re: Windows 8.1 Bluetooth missing from Device Manager

I am having this exact same problem. Was a solution ever discovered? Thanks! ~Natalie

rkaplan27
Fanfold Paper
Posts: 12
Registered: ‎12-03-2014
Location: Boston MA
Views: 12,060
Message 10 of 11

Re: Windows 8.1 Bluetooth missing from Device Manager

This issue has existed since I bought mine too. There is a fix I posted here:

https://forums.lenovo.com/t5/Yoga-Flex-Laptops-and/Yoga-2-Pro-bluetooth-disconnecting-now-working-fi...

 

"Go into the bios, disable wireless, reboot into windows, then shut down, go back into bios, and re-enable wireless."

 

Oh, and if you need help getting into bios, you shut down the system and press the little circular button near the power button. Then select it in the menu. Make sure to save changes to bios after doing it. 

 

This is an issue they refuse to address. I've called, and they want me to send the laptop in, but it's not a hardware issue...

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