02-24-2015 02:26 PM - edited 02-24-2015 02:31 PM
It appears after the latest round of windows automatic updates my native bluetooth device went missing. It is not visable in the device manager or the control panel settings. I have downloaded and reinstalled the latest wireless and bluetooth drivers, however I am still unable to view the device. This is a Yoga Pro 2 (64bit) running the most current Windows 8.1 updates. The latop has a native bluetooth adaptor which had been working with no issues. I have run services.msc and restarted the associated BT services and they are running. Would appreciate any help.
02-24-2015 02:40 PM
Have you checked through the Charms Menu?
Hover to the right of the screen, click settings >> PC Settings >> PC & Devices
If you cant find it there, then go to Control Panel >> Recovery >> Open system restore
and restore your system to the last recovery point before the microsoft updates.
02-24-2015 02:48 PM
Yep, it is not viewable via the charms menu or the device manage. The issue of going to a previous restore point is it doesn't solve the root issue that will occur with an automatic update, so hoping to find a root cause fix if possible.
02-24-2015 03:06 PM
And you shut down and started up the system again, right? (Not a restart)
02-24-2015 03:08 PM
Are these the drivers that you updated?
Have you also updated your BIOS
Please do read the README instructions before updating BIOS.
02-24-2015 06:10 PM
Thats fine if it restarted.
Just update all your drivers and finally BIOS and see if sny of those fix your problem.
03-18-2015 07:33 AM - edited 03-18-2015 07:35 AM
This issue has existed since I bought mine too. There is a fix I posted here:
"Go into the bios, disable wireless, reboot into windows, then shut down, go back into bios, and re-enable wireless."
Oh, and if you need help getting into bios, you shut down the system and press the little circular button near the power button. Then select it in the menu. Make sure to save changes to bios after doing it.
This is an issue they refuse to address. I've called, and they want me to send the laptop in, but it's not a hardware issue...