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20 Posts

11-12-2015

Arlington Heights, IL

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  • Posts: 20
  • Registered: ‎11-12-2015
  • Location: Arlington Heights, IL
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  • Message 1 of 5

Wireless printer drivers won't load on my Yoga 900

2016-04-30, 16:28 PM

I just purchased a new HP Laserjet M477 which works great.

 

I sucessfully installed the drivers on two of my three Windows 10 computers.  On the third, my Lenovo Yoga 900, the install seems to go fine,  the installer tells me the printer has been found on my wireless network,  it says it's about  to print a test page.  I click "OK"  then suddenly the installer says "Web Services Failure" and stops.   The printer is not installed and no drivers appear on my Yoga.

 

I think the web services are working fine on my printer.  I can send a print job to its 'web page' on any other computer and it prints just fine.  It's just this one computer that seems to not accept the drivers. I could not install the drivers for my older wireless Canon inkjet printer either just on this one machine!  Is there something going on with the Yoga and wireless printers!?

 

I'd appreciate any ideas.  Thank you all.

 

-Alan

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1118 Posts

12-06-2012

NL

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  • Message 2 of 5

Re: Wireless printer drivers won't load on my Yoga 900

2016-05-01, 10:40 AM

Are you using the same anti-virus program on all three Windows 10 computers? If the program on the Yoga 900 is different, then it could be this that is preventing the driver from being installed. If this is the case, you need to turn off the anti-virus software temporarily while you install the HP driver.

----------------------------

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

 

The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ...

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20 Posts

11-12-2015

Arlington Heights, IL

63 Signins

418 Page Views

  • Posts: 20
  • Registered: ‎11-12-2015
  • Location: Arlington Heights, IL
  • Views: 418
  • Message 3 of 5

Re: Wireless printer drivers won't load on my Yoga 900

2016-05-01, 16:52 PM

Yes, gcoupe, I use the same anti-virus programs on all three computers.  And when I tried to install the drivers the second time on the Yoga I disabled my anti-virus and both the Norton and Windows firewalls with the same negative result (which I did not need to do with the other computers.)   I wrote about my problem on the HP forums and they told me to ask here on the Lenovo board.

 

I thank you for your reply though!

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1118 Posts

12-06-2012

NL

6371 Signins

67362 Page Views

  • Posts: 1118
  • Registered: ‎12-06-2012
  • Location: NL
  • Views: 67362
  • Message 4 of 5

Re: Wireless printer drivers won't load on my Yoga 900

2016-05-01, 16:56 PM

wrote:

when I tried to install the drivers the second time on the Yoga I disabled my anti-virus and both the Norton and Windows firewalls with the same negative result (which I did not need to do with the other computers.)  


Eh? You have both the Norton Firewall and the WIndows Firewall active at the same time? That's asking for problems. You should only have one AV/Firewall suite active on a computer.

----------------------------

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

 

The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ...

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20 Posts

11-12-2015

Arlington Heights, IL

63 Signins

418 Page Views

  • Posts: 20
  • Registered: ‎11-12-2015
  • Location: Arlington Heights, IL
  • Views: 418
  • Message 5 of 5

Re: Wireless printer drivers won't load on my Yoga 900

2016-05-01, 19:58 PM

gcoupe -

 

I guess I didn't explain what I did clearly.  I didn't mean that both firewalls were active at the same time.  I just meant I made sure that all firewalls were turned off.   Anyway, turning off the firewalls and anti-virus didn't help the problem.  Something weird with this one machine and connecting to wireless printing.

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