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Wentzel
Paper Tape
Posts: 4
Registered: ‎01-13-2014
Location: US
Views: 214
Message 1 of 2

Y730 13" am I the only one with fingerprint not working?

Hi new here. Bought a y730 a month or so back and worked great until recently. After getting all the updates, the fingerprint scanner no longer works. Seems to be a fairly common issue? I read here and tried all the fixes (tried to update the intel software and also the drivers for the reader) and still nothing. I called support and they were essentially worthless. Rolled my computer back and finally suggested I re-install windows after that did not work. It seems as if this is related to the 1803 update? 

 

Does anyone have this working and or a procedure that works? If I install the later updates to the fingerprint driver I get error code 10 (device won't start I think?) and the intel security update that was listed refuses to install (it says both there is an older and newer version during its install). 

 

Any advice is appreciated. 

TAO_Ran
Fanfold Paper
Posts: 3
Registered: ‎08-18-2018
Location: CN
Views: 178
Message 2 of 2

Re: Y730 13" am I the only one with fingerprint not working?

Look forward to your updates. My fingerprint never worked well. I feel it may be because of the poor quality of the reader.

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