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Paper Tape
Posts: 4
Registered: ‎01-13-2014
Location: US
Views: 214
Message 1 of 2

Y730 13" am I the only one with fingerprint not working?

Hi new here. Bought a y730 a month or so back and worked great until recently. After getting all the updates, the fingerprint scanner no longer works. Seems to be a fairly common issue? I read here and tried all the fixes (tried to update the intel software and also the drivers for the reader) and still nothing. I called support and they were essentially worthless. Rolled my computer back and finally suggested I re-install windows after that did not work. It seems as if this is related to the 1803 update? 


Does anyone have this working and or a procedure that works? If I install the later updates to the fingerprint driver I get error code 10 (device won't start I think?) and the intel security update that was listed refuses to install (it says both there is an older and newer version during its install). 


Any advice is appreciated. 

Fanfold Paper
Posts: 3
Registered: ‎08-18-2018
Location: CN
Views: 178
Message 2 of 2

Re: Y730 13" am I the only one with fingerprint not working?

Look forward to your updates. My fingerprint never worked well. I feel it may be because of the poor quality of the reader.

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