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IHens
Paper Tape
Posts: 3
Registered: ‎12-25-2016
Location: GB
Views: 3,240
Message 1 of 9

YOGA 300 Touchpad buttons not working

I have a brand new Yoga 300 straight out of the box and the touchpad buttons (right and left click) do not work.

 

If I connect an external mouse it works normally.

 

Is this a common problem or is this device faulty.

 

Thank you in advance for any suggestions.

Support Specialist
Posts: 153
Registered: ‎11-28-2016
Location: GB
Views: 3,179
Message 2 of 9

Re: YOGA 300 Touchpad buttons not working


@IHens wrote:

I have a brand new Yoga 300 straight out of the box and the touchpad buttons (right and left click) do not work.

 

If I connect an external mouse it works normally.

 

Is this a common problem or is this device faulty.

 

Thank you in advance for any suggestions.


Hi IHens,

 

Welcome to the Forum.

 

Have you tried to update the keyboard/trackpad drivers from Lenovo Support Site? 

 

Please do it and let us know if this works for your issue. 

 

Regards. 

IHens
Paper Tape
Posts: 3
Registered: ‎12-25-2016
Location: GB
Views: 3,171
Message 3 of 9

Re: YOGA 300 Touchpad buttons not working

I tried resetting everything and reloading the drivers. The issue was intermittent along with slow running of the PC. 

 

We have returned it and got a replacement which doesn't have the same problem. It appears primarily to have been a hardware problem. 

 

Thanks for your advice.

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 3,158
Message 4 of 9

Re: YOGA 300 Touchpad buttons not working

Great that all goes well.

Please feel free to utilize our forums at any time.

 

 

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

IHens
Paper Tape
Posts: 3
Registered: ‎12-25-2016
Location: GB
Views: 3,134
Message 5 of 9

Re: YOGA 300 Touchpad buttons not working

Do you have any suggestions?.

 

Our second Yoga 300 started okay but now the touchpad buttons dont work on this one either. Is this a common problem, poor build quality or just bad luck?

verdegiac
Paper Tape
Posts: 1
Registered: ‎01-03-2017
Location: IT
Views: 3,093
Message 6 of 9

Re: YOGA 300 Touchpad buttons not working

I have a Yoga 300-11IBR Laptop. I have the same problem. I installed updates but the touchpad buttons do not work. I did not understand when and how it was resolved.
Does anyone have suggestions? Thank you

Keefed
What's DOS?
Posts: 2
Registered: ‎02-05-2017
Location: GB
Views: 2,924
Message 7 of 9

Re: YOGA 300 Touchpad buttons not working

I also purchased a Yoga 300 just before xmas for my dad, the buttons on the touch pad only worked for a few days. Is there someway to accidentially disable the buttons?

 

 Same model as above

lesleysmith
What's DOS?
Posts: 1
Registered: ‎02-10-2017
Location: GB
Views: 2,876
Message 8 of 9

Re: YOGA 300 Touchpad buttons not working

Hi is there a solution to this problem. have checked for updated drivers. why doesn't my laptop work properly when its brand new?  

Keefed
What's DOS?
Posts: 2
Registered: ‎02-05-2017
Location: GB
Views: 2,844
Message 9 of 9

Re: YOGA 300 Touchpad buttons not working

So far nothing, i don't get the point in a support forum if nobody pays any attention to it.

 

All it means is i will soon be returning it and not buying Lenova again.

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