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02-24-2016

INDIA

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YOGA 500-14ISK Screen randomly blacks out

2016-02-24, 18:43 PM

I just purchased a lenovo YOGA 500-14isk laptop online, and sometimes randomly the screen blacks out. The fan and music are working just the screen blacks out,and the only solution is to turn the laptop off.

My laptop is still in replacement warranty. Should i replace it?  i read a similar problem in the forum related to the same model.  

Thanks in advance...

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249 Posts

04-16-2015

France

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Re: YOGA 500-14ISK Screen randomly blacks out

2016-02-24, 21:05 PM

Hello,

 

Yes, a similar problem occurred, and the solution seems to be here:

 

https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/FLex-3-Video-card-Mathematical-Operations-Test-failed/m-p/2198627#M35724

 

Did you try it ?

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2 Posts

02-24-2016

INDIA

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Re: YOGA 500-14ISK Screen randomly blacks out

2016-02-25, 18:49 PM

Thanks,

 

Just installed the new driver,hoping the results are better..

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778 Posts

08-03-2011

GB

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Re: YOGA 500-14ISK Screen randomly blacks out

2016-03-21, 6:30 AM

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PM requests for individual support are not answered. If a post solves your issue, please mark it so.
Please do not PM me - questions belong in the forums. I will not respond to PMs. Thanks.



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1608 Posts

09-16-2014

US

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Re: YOGA 500-14ISK Screen randomly blacks out

2016-09-01, 14:15 PM

In response to customer reports of displays or screens turning off on Lenovo systems while in use and running on battery power, Lenovo has released a solution via update to the Intel Management Engine Firmware, v.11.0.0.1176.

 

The Intel ME Firmware has been approved for the following models:

  • ideapad 300S-14ISK, ideapad 500S-14ISK
  • Lenovo Edge 2-1580
  • Lenovo Flex 3-1480, Flex 3-1580,
  • Yoga 500-14ISK, Yoga 500-15ISK

 

The Intel ME Firmware can be downloaded here: http://support.lenovo.com/us/en/downloads/ds105001

 

If the solution provided by Lenovo does not resolve the issue for you, other customers report that a workaround provided by customer MattDN93 also resolves the issue. More information about the workaround can be found here: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on-battery/m-p/3396383#M39230

 

Thank you,

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1 Posts

10-01-2017

US

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Re: YOGA 500-14ISK Screen randomly blacks out

2017-10-01, 22:18 PM

I am still having this issue on a regular basis despite having newer versions of the driver on my laptop. It's more frequent when unplugged but it happens when connected to power too. There doesn't seem to be any pattern to it for me to problem solve it unfortunately. Any suggestions welcome as it's incredibly annoying!

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