02-24-2016 10:43 AM - edited 02-24-2016 10:46 AM
I just purchased a lenovo YOGA 500-14isk laptop online, and sometimes randomly the screen blacks out. The fan and music are working just the screen blacks out,and the only solution is to turn the laptop off.
My laptop is still in replacement warranty. Should i replace it? i read a similar problem in the forum related to the same model.
Thanks in advance...
Solved! Go to Solution.
02-24-2016 01:05 PM
Yes, a similar problem occurred, and the solution seems to be here:
Did you try it ?
03-20-2016 11:30 PM
09-01-2016 07:15 AM
In response to customer reports of displays or screens turning off on Lenovo systems while in use and running on battery power, Lenovo has released a solution via update to the Intel Management Engine Firmware, v.188.8.131.526.
The Intel ME Firmware has been approved for the following models:
The Intel ME Firmware can be downloaded here: http://support.lenovo.com/us/en/downloads/ds105001
If the solution provided by Lenovo does not resolve the issue for you, other customers report that a workaround provided by customer MattDN93 also resolves the issue. More information about the workaround can be found here: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...
10-01-2017 03:18 PM
I am still having this issue on a regular basis despite having newer versions of the driver on my laptop. It's more frequent when unplugged but it happens when connected to power too. There doesn't seem to be any pattern to it for me to problem solve it unfortunately. Any suggestions welcome as it's incredibly annoying!