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S_Roosia
Fanfold Paper
Posts: 2
Registered: ‎02-24-2016
Location: INDIA
Views: 3,157
Message 1 of 6

YOGA 500-14ISK Screen randomly blacks out

I just purchased a lenovo YOGA 500-14isk laptop online, and sometimes randomly the screen blacks out. The fan and music are working just the screen blacks out,and the only solution is to turn the laptop off.

My laptop is still in replacement warranty. Should i replace it?  i read a similar problem in the forum related to the same model.  

Thanks in advance...

blero
WWAN
Posts: 249
Registered: ‎04-16-2015
Location: France
Views: 3,132
Message 2 of 6

Re: YOGA 500-14ISK Screen randomly blacks out

Hello,

 

Yes, a similar problem occurred, and the solution seems to be here:

 

https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/FLex-3-Video-card-Mathematical-Operatio...

 

Did you try it ?

S_Roosia
Fanfold Paper
Posts: 2
Registered: ‎02-24-2016
Location: INDIA
Views: 3,104
Message 3 of 6

Re: YOGA 500-14ISK Screen randomly blacks out

Thanks,

 

Just installed the new driver,hoping the results are better..

Lenovo Staff
Lenovo Staff
Posts: 1,448
Registered: ‎08-02-2011
Location: GB
Views: 3,041
Message 4 of 6

Re: YOGA 500-14ISK Screen randomly blacks out

 

Community GuidelinesSearchPrivate MessagingENDEESPTRUMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
Please do not PM me - questions belong in the forums. I will not respond to PMs. Thanks.

Former Employee
Posts: 1,664
Registered: ‎09-16-2014
Location: US
Views: 2,701
Message 5 of 6

Re: YOGA 500-14ISK Screen randomly blacks out

In response to customer reports of displays or screens turning off on Lenovo systems while in use and running on battery power, Lenovo has released a solution via update to the Intel Management Engine Firmware, v.11.0.0.1176.

 

The Intel ME Firmware has been approved for the following models:

  • ideapad 300S-14ISK, ideapad 500S-14ISK
  • Lenovo Edge 2-1580
  • Lenovo Flex 3-1480, Flex 3-1580,
  • Yoga 500-14ISK, Yoga 500-15ISK

 

The Intel ME Firmware can be downloaded here: http://support.lenovo.com/us/en/downloads/ds105001

 

If the solution provided by Lenovo does not resolve the issue for you, other customers report that a workaround provided by customer MattDN93 also resolves the issue. More information about the workaround can be found here: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...

 

Thank you,

EF1
What's DOS?
Posts: 1
Registered: ‎10-01-2017
Location: US
Views: 1,392
Message 6 of 6

Re: YOGA 500-14ISK Screen randomly blacks out

I am still having this issue on a regular basis despite having newer versions of the driver on my laptop. It's more frequent when unplugged but it happens when connected to power too. There doesn't seem to be any pattern to it for me to problem solve it unfortunately. Any suggestions welcome as it's incredibly annoying!

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