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Nghiacn
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Posts: 20
Registered: ‎05-14-2017
Location: DK
Views: 1,474
Message 1 of 6

YOGA 710 14-IKB - Battery drains too fast and charges too slow

Hi,

 

The battery of my YOGA 710 14-IKB drains too fast and charges too slow. This pretty much happened over night.

 

One night I charged the laptop to 100% and the next morning it was down to ~60% (and yes, I turned off the laptop). Additionally, the battery icon doesn't show the correct percentage or the estimated time to fully charge the laptop.

 

I'm using the laptop the same way I've always been with all the apps and windows open.

 

Hope you guys can give me some tips.

 

 

 

 

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Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,428
Message 2 of 6

Re: YOGA 710 14-IKB - Battery drains too fast and charges too slow

Hello Nghiacn

Thanks for using the Lenovo forums.


Make sure that the laptop turns off completely, sounds like it may be entering hibernation or sleep mode perhaps.

 

Have you attempted to use any other chargers? 

It is possible that the battery may perhaps be faulty as well.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Nghiacn
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Posts: 20
Registered: ‎05-14-2017
Location: DK
Views: 1,419
Message 3 of 6

Re: YOGA 710 14-IKB - Battery drains too fast and charges too slow

Hello Krakken,

 

I haven't tried any other chargers. I use the one that came with the laptop.

 

The battery could be faulty but it's only 3 months old. This is actually the second laptop after the first one had the exact same problem.

 

I tried to uninstall the battery driver and it helped a little bit but then the percentage is stuck at 93%.

 

I have tried a static discharge but didn't help at all. To add insult to injury my laptop doesn't turn on unless it is plugged in which just happened recently.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,416
Message 4 of 6

Re: YOGA 710 14-IKB - Battery drains too fast and charges too slow

Weird coincidence that it should have the same problem.

 

In any case, if the unit does not turn on unless it is plugged in, then it definitely sounds like that there will be a problem with the battery.

 

 If these steps did not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.




Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Nghiacn
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Posts: 20
Registered: ‎05-14-2017
Location: DK
Views: 1,379
Message 5 of 6

Re: YOGA 710 14-IKB - Battery drains too fast and charges too slow

Hi Krakken,

 

I tried the static discharge where I removed the battery too and somehow my laptop works without having to be plugged in. However, it still drains the battery way too fast and charges too slow.

 

The static discharge practice is very helpful but I doubt I can do that every time i need to discharge the laptop since the battery plug wears down every time I remove it as it is fastened very tight.

Nghiacn
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Posts: 20
Registered: ‎05-14-2017
Location: DK
Views: 1,316
Message 6 of 6

Re: YOGA 710 14-IKB - Battery drains too fast and charges too slow

Hey Krakken,

 

You were right. There was something wrong with the battery so I took it to the Lenovo service center in Bangkok and they installed a new one for me.

 

I still have the same problem with the battery draining while turned off. I have tried all the things people suggested on the forum but to no help. I am gonna try their methods one more time and report back later.

 

Thanks for the advices.

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