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Nghiacn
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Posts: 23
Registered: ‎05-14-2017
Location: DK
Views: 4,019
Message 1 of 7

YOGA 710 14-IKB - Laptop turns off when unplugged

Hello everyone,

 

I've had many problems with my laptop lately and this time it's quite significant.

 

I discovered today that my laptop completely shuts off when unplugged. I then plugged it in and tried again. It turned on. Removing the plug while the computer was still on, once again instantly shuts it off. Several more retries and it's pretty clear I cannot use my computer unless it is plugged in.

 

I don't know if this is just an issue of a faulty battery, or if something else is at work, but I was wondering if anyone had any advice. Mind you, the laptop is only 3 months old.

 

Sr Support Specialist
Posts: 9,643
Registered: ‎11-30-2015
Location: PH
Views: 4,008
Message 2 of 7

Re: YOGA 710 14-IKB - Laptop turns off when unplugged

Hi Nghiacn

 

Greetings.

 

The hardware manual offer Power System Check out here on page 21-22.

You are not required to open the cover just to reseat the battery but instead, checking the adapter if it is working as expected and trying to note the battery indicator as it supposes to light up blinking amber without powering it on.

 

yoga 710 14ikb status indicator.JPG

Giving it 1-2 hours without changes in the status light especially if it is off would need immediate attention.

Call in technical support for in warranty option.

 

Hope this help answer your query.

 

 

Regards

 



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Nghiacn
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Posts: 23
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Message 3 of 7

Re: YOGA 710 14-IKB - Laptop turns off when unplugged

Greetings Krakken,

 

I can't open up the manual.

 

When the adapter is plugged in the battery status indicator and the power status indicator show solid white lights.

 

I don't have the option to call technical support as I am half way around the globe. Maybe I could take it to an authorized Lenovo store to get it fixed if there is one in the country where I am currently located.

Sr Support Specialist
Posts: 9,643
Registered: ‎11-30-2015
Location: PH
Views: 3,975
Message 4 of 7

Re: YOGA 710 14-IKB - Laptop turns off when unplugged

Hi Nghiacn ,

 

Kraken may be on another case, Spidey here.

 

I tried checking for International Warranty Coverage for your Yoga 710-14IKB  here on this link. 

Spoiler below would be the covered country and contact number that you can call. 

 

  • Denmark+45 89881536

 

Spoiler
  • Country / RegionContact Number
  • Armenia0-606-90-077 (Standard Charges Apply)
  • Australia1800-041-267
  • Austria0810 151 500
  • Azerbaijan994125415757; 994124974241; 994124472010;
  • Bahrain‘97317490330
  • Belarus8 10 40 0372723005
  • Belgium+32 27007377
  • Bosnia Herzegovina38733563170
  • Bulgaria359-2-9632914; 359-2-9889171
  • Chile1230 020 0173 or 800530008
  • Croatia8000521178 +385(01)6403 868
  • Cyprus80092529
  • Czech Republic840-110126 (Standard Charges Apply)
  • Denmark+45 89881536
  • Egypt(Toll Free)0800-0000-850 ;0800-0000-744
  • Estonia+372 616 0000
  • Finland+358 80094439
  • France+33 (0)1.70.38.19.27
  • Georgia8 10 40 0372723005
  • Germany01805-366-869
  • Greece0080044149702 (Toll Free) +30 210 94 90 591 (Standard Charges Apply)
  • Hong Kong(852) 35168977
  • Hungary06-23-880-319
  • Iceland+354 5697777
  • IndiaPrimary:1800-419-7555(Tata);Secondary:1800-3000-5366(Reliance)
  • Ireland1890 928860
  • Israel1809258990
  • Italy199751926
  • Kazakhstan+77273231427 (Standard Charges Apply)
  • Kenya0800 221 5366
  • Kuwait96594333203
  • Latvia+371 6601 3003
  • Lebanon+961-1-485650 Ext:131 - Technomania
  • Libya218217247781
  • Lithuania+370 5205 4997
  • Luxembourg35224871611
  • Macedonia00389 2 55 11 231
  • Malta+356 21 422988
  • Mexico01800 0834916
  • Morocco+212 522 982 500
  • Netherlands0900-654-654-0 (€ 1 per gesprek)
  • Nigeria23412770800
  • Norway+47 81000017
  • Oman96824791405
  • Poland0048222954950;0048-221168656
  • Portugal+351 707500137
  • Qatar97440203800
  • Romania+4-0074-272-6843
  • Russia+7-499-704-3547 (Standard Charges Apply)
  • Saudi Arabia800 85 000 52(Standard Charges Apply)
  • Serbia+381-21-489-1533 (Novi Sad) +381-11-3093-111 (Belgrade)
  • Singapore18008185219
  • Slovakia0800 197-462
  • Slovenia0038 615202768
  • South Africa010-5906704 (Standard Charges Apply)
  • Spain+34 902570921
  • Sri Lanka+94 112316444
  • Sweden+46 (0) 775757411
  • Switzerland0848 000960
  • Thailand0018004418711 (Toll Free) (+662) 689-6498 (Standard Charges Apply)
  • Turkey0212-9120134 (Standard charges may apply)
  • Ukraine044-362-42-81 (Standard Charges Apply)089-320-24-92(Standard Charges Apply)
  • United Arab EmiratesJumbo Service Center: 80058626 Ensure Services: +971 600 52 5559
  • United Kingdom0333-777-3991
  • United States1 877 453 6686
  • Uzbekistan8 10 40 0372723005

Power check out guide page 21-22 from the hardware manual as shown:

 

Spoiler
checkout1.JPGcheckout2.JPG

Service Center Locator tool here.

 

Hope this helps.

 

Regards

 

 



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Nghiacn
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Posts: 23
Registered: ‎05-14-2017
Location: DK
Views: 3,951
Message 5 of 7

Re: YOGA 710 14-IKB - Laptop turns off when unplugged

Hi Spidey101,

 

Sorry for the mix up.

 

Currently I am in Thailand and I have no set date on going home. Wouldn't it better to contact the Thai Lenovo service center?

Sr Support Specialist
Posts: 9,643
Registered: ‎11-30-2015
Location: PH
Views: 3,942
Message 6 of 7

Re: YOGA 710 14-IKB - Laptop turns off when unplugged

Hi Nghiacn

 

I am not optimistic about IWS for this model if available in Thailand but it would be worth a try to check for options.

 

Lenovo Thailand contact information here.

 

For IDEA products

02 787 3066

001-800-441-8711

Monday - Friday, 9:00 am to 6:00 pm (local time)

Saturday, 9:00 am to 3:00 pm (local time)

Email Support

Search service centers: Service Centers Info

Insurance Check Website : Warranty Info

Technical Support and Drivers: Support & Downloads

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Nghiacn
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Posts: 23
Registered: ‎05-14-2017
Location: DK
Views: 3,873
Message 7 of 7

Re: YOGA 710 14-IKB - Laptop turns off when unplugged

Hi Spidey101,

 

I took it to the Lenovo service center in Bangkok and it turned out that the battery was broken so they installed a new one for me.

 

Thanks for the advices.

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