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NickNL
Paper Tape
Posts: 1
Registered: ‎11-07-2019
Location: NL
Views: 126
Message 1 of 3

YOGA-710-14IKB. Can't get camera to work

Hello everyone,

 

Im pretty a-technical and I am having trouble fixing my camera, I am using a YOGA-710-14IKB. I followed the steps of several YouTube videos and checked updating drivers.

I need to be able to properly use Skype. If I open the camera it says: 0xA007244 (No Cameras Attached) and in Lenovo Vantage it says: 'Camera is in use or loading failed'.

 

I saw a similar topic from 2016 but found no solution to my problem.

I hope some can help me out so I can ace that job interview on monday :-)

 

Kind regards,

 

Nick

 

MOD: Added model to title

Lenovo Employee Joe312
Lenovo Employee
Posts: 26
Registered: ‎09-26-2019
Location: CN
Views: 74
Message 2 of 3

Re: Can't get camera to work

hi NickNL,
Confirm a questions to you:
Open the local camera app, is it working normally? if yes, you should uninstall the skype app then install a latest version skype app after reboot; if no, I suggest you go to the after-sales department to check the hardware equipment.
Support Specialist
Posts: 187
Registered: ‎11-04-2019
Location: PH
Views: 51
Message 3 of 3

Re: Can't get camera to work

Hi @NickNL,

 

Like @Joe312 mentioned try uninstalling Skype then refresh the driver, Since you've tried several steps already you can try these also,

1. Download and install the Camera and Chipset drivers from Lenovo support website and make sure to reboot after updates.

2. Press FN + F8 or the corresponding function key to enable the camera.

3. Reinstall the Skype App if still says camera in use then check if privacy mode is turned off in the vantage app like shown below

Camera privacy mode settings.png

 

Heres also a video sample on how to get drivers if a device is not working on your computer https://support.lenovo.com/us/en/videos/vid100754.

 

Hope this helps and let us know,

 

Jeremy



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