Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

30 Posts

05-14-2017

Denmark

48 Signins

555 Page Views

  • Posts: 30
  • Registered: ‎05-14-2017
  • Location: Denmark
  • Views: 555
  • Message 1 of 3

YOGA 710 14IKB - Loss of sound & bad video quality

2017-05-26, 12:35 PM

Hi,

 

I was just wondering why I lose the sound completely sometimes when i start my YOGA 710 14IKB? I have to restart the laptop in order for the sound to come back. How come?

 

Secondly, When I watch youtube videos why is the quality so bad? I can almost see the pixels. Is there something I need to adjust?

 

Please help.

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

Reply
Options

2954 Posts

02-22-2017

United Kingdom of Great Britain and Northern Ireland

1083 Signins

26243 Page Views

  • Posts: 2954
  • Registered: ‎02-22-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 26243
  • Message 2 of 3

Re: YOGA 710 14IKB - Loss of sound & bad video quality

2017-05-30, 8:17 AM

Hello Nghiacn

Thanks for using the Lenovo forums.

 

Have you done any recent upgrades or updates on the unit that could`ve potentially caused this?


Try to download the Audio and Chipset drivers for the unit from the support page.

 

Make sure to reboot after an update on the unit.


Also, Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.




Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Reply
Options

30 Posts

05-14-2017

Denmark

48 Signins

555 Page Views

  • Posts: 30
  • Registered: ‎05-14-2017
  • Location: Denmark
  • Views: 555
  • Message 3 of 3

Re: YOGA 710 14IKB - Loss of sound & bad video quality

2017-06-15, 15:42 PM

Hi again,

 

I have installed all the drivers and chipsets (including the optionals) and tried the static discharge advice but to no use.

 

In addition to losing sound my mouse doesn't work either.

 

Any other advice?

 

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms