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Steve07
Blue Screen Again
Posts: 2
Registered: ‎01-31-2019
Location: US
Views: 71
Message 1 of 2

YOGA 710 camera only works when pressing screen

For over a year now my web camera has been working on and off again and again. Ive tried uninstalling webcams, making sure privacy settings are in order and still nothing. A few months ago I found out that when I pressed along the right side of the camera, it began to work. I would hold that area with a cloth for about 30 seconds and then it worked for the day. But recently that doesnt solve the problem anymore, that area needs to be constantly pressed for it to work now.

 

Any ideas of how to go about this problem, btw my warranty is expired so no use sending it in.

Social Support Agent
Social Support Agent
Posts: 156
Registered: ‎08-02-2018
Location: US
Views: 32
Message 2 of 2

Re: YOGA 710 camera only works when pressing screen

Hi Steve07! Welcome to Community Forums.

 

Obviously, the issue is hardware. It's a connection problem from the camera going to the motherboard as you need to press that specific area for the camera to work. If you can dismantle the laptop, check the connection, it could just be a loose cable. You may check page 49 of the hardware manual https://download.lenovo.com/consumer/mobiles_pub/yoga_710-11isk_710-11ikb_hmm_201608.pdf for disassembly guide and instructions. If you're not comfortable of dismantling the laptop, you may arrange a repair through authorized service providers. Go to this link https://support.lenovo.com/us/en/solutions/ht118678 (filter by country) to see the full list.

 

Hope it helps!



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