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1 Posts

09-04-2019

US

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YOGA 730-15IKB Display black screen and other issues

2019-09-04, 23:09 PM

I have recently been having issues with my computer crashing / showing a black screen when trying to edit photos or videos using software such as gimp and Lightworks. Often I will try to edit a photo/video, the screen will freeze and the computer screen will go black and sometimes won't ever fix itself until I hard shut down and repower the laptop. The display driver will also crash occasionally. When the screen goes black the computer does not show the mouse, but the display is still on. I have tried updating the display driver and downloaded the recommended driver from the internet and installed it. I have also tried restarting the display driver using win + ctrl + shift + b to restart the display driver when the screen is black but that was also unsuccesful. 

 

Sometimes the screen will fix itsefl after going black if I leave it alone for a while but then some of the pixels on the screen won't update correctly. The position varries but it is usually about an inch wide box that appears somewhere on the screen. Again if I restart the computer this problem will go away as well. I have included a photo to show the issue. 

 

I am curious if anyone has any ideas to resolve these issues. Thanks in advance. Let me know if you need further information.

 

I have also tried updating windows but this also did not fix the issue.

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733 Posts

08-02-2018

US

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  • Posts: 733
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Re: YOGA 730-15IKB Display black screen and other issues

2019-12-30, 17:00 PM

Hi ,

 

Apologies for the late reply.

 

Are you still having issues with the display while using photo editing software? Have you tried reinstalling the software?

 

We suggest uninstalling and reinstalling the display driver and update the BIOS. 

 

Here are the steps:
1. Open device manager
2. Expand Display adapter
3. Uninstall NVIDIA/AMD/Intel driver

- put a check on delete driver software if prompted

4. Restart the laptop

5. Go to our Support Website to download the latest display driver and BIOS

 

Update us how it goes.

Auxen



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