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thegreatone9
Paper Tape
Posts: 5
Registered: ‎11-02-2018
Location: BD
Views: 1,160
Message 1 of 5

YOGA 730 Tablet Mode Keyboard disappearing

Hello,

 

It's been a little more than a week that I purchased this Lenovo Yoga 730-13". In tablet mode, the onscreen keyboard disappears/becomes invisible randomly and doesn't come back at all except with a total pc restart. This is a serious issue as I needed a 2in1 laptop and its tablet feature. Can Lenovo Support please assist me in dealing with this?

 

Regards,

Musa

Social Support Agent
Social Support Agent
Posts: 381
Registered: ‎08-02-2018
Location: US
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Message 2 of 5

Re: YOGA 730 Tablet Mode Keyboard disappearing

Hi thegreatone9,

 

Welcome to the community Forums.

 

Please try reinstalling the Lenovo Yoga Mode Control.

You may download it here: https://support.lenovo.com/us/en/ (enter the serial number, drivers and software, select software and utilities). Update us how it goes. 



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thegreatone9
Paper Tape
Posts: 5
Registered: ‎11-02-2018
Location: BD
Views: 1,122
Message 3 of 5

Re: YOGA 730 Tablet Mode Keyboard disappearing

Hello!

 

Thanks for getting back. I had already downloaded and installed Lenovo Yoga Mode Control and after your reply I tried doing it again but installer said that I already have it installed. I don't think it helped even after I had installed it the first time. Once the tablet mode keyboard crashes and disappears it doesn't come back except with a restart. The screenshot shows where I got it from: 

 

 

Capture.PNG

thegreatone9
Paper Tape
Posts: 5
Registered: ‎11-02-2018
Location: BD
Views: 1,119
Message 4 of 5

Re: YOGA 730 Tablet Mode Keyboard disappearing

Hello!

 

Ok so I just checked the processes tab in Windows Task Manager (while tablet virtual keyboard is in invisible, non-responsive, crashed state) and I found 2 processes which I thought might be relevant: i)Microsoft Text Input Application (its properties option shows this name: InputApp_cw5n1h2txyewy)and ii) Touch Keyboard and Handwriting Panel (TabTip). Because I myself felt it was a 'crash' (i.e. the virtual tablet keyboard disappears randomly and just wouldn't reappear except with a pc restart so that's what I meant by it crashing) I thought if I END these processes and then have them restarted by thereafter going to tablet mode again, maybe the keyboard would finally appear again? 

 

Although I tried terminating the 2nd process first, thereafter ending the first process that I mentioned seems to have done the trick: when I then went to tablet mode, the virtual keyboard finally came back. 

 

But clearly, the software/process behind this virtual keyboard is very unstable as it seems to crash quite easily, even without the laptop doing anything heavy. What should I do about that?

 

Screenshots:

 

302fb3e3-de97-46ad-a67f-43794ef24d0c.png890bbf16-59b7-4233-85a2-18fb92a92e10.pngCapture.PNG


 
Social Support Agent
Social Support Agent
Posts: 219
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Location: PH
Views: 1,117
Message 5 of 5

Re: YOGA 730 Tablet Mode Keyboard disappearing

Hello there! Could you please download Lenovo Vantage tool https://lnv.gy/2AKG7qi install it and then run for driver updates scan. After that, install all the result and then check if you will still have the same issue. Thanks. 



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