YOGA 730 Tablet Mode Keyboard disappearing

[thegreatone9]

Hello,

It's been a little more than a week that I purchased this Lenovo Yoga 730-13". In tablet mode, the onscreen keyboard disappears/becomes invisible randomly and doesn't come back at all except with a total pc restart. This is a serious issue as I needed a 2in1 laptop and its tablet feature. Can Lenovo Support please assist me in dealing with this?

Regards,

Musa

[Auxen_Lenovo]

Hi thegreatone9,

Welcome to the community Forums.

Please try reinstalling the Lenovo Yoga Mode Control.

You may download it here: https://support.lenovo.com/us/en/ (enter the serial number, drivers and software, select software and utilities). Update us how it goes. 

[thegreatone9]

Hello!

Thanks for getting back. I had already downloaded and installed Lenovo Yoga Mode Control and after your reply I tried doing it again but installer said that I already have it installed. I don't think it helped even after I had installed it the first time. Once the tablet mode keyboard crashes and disappears it doesn't come back except with a restart. The screenshot shows where I got it from: 

[thegreatone9]

Hello!

Ok so I just checked the processes tab in Windows Task Manager (while tablet virtual keyboard is in invisible, non-responsive, crashed state) and I found 2 processes which I thought might be relevant: i)Microsoft Text Input Application (its properties option shows this name: InputApp_cw5n1h2txyewy)and ii) Touch Keyboard and Handwriting Panel (TabTip). Because I myself felt it was a 'crash' (i.e. the virtual tablet keyboard disappears randomly and just wouldn't reappear except with a pc restart so that's what I meant by it crashing) I thought if I END these processes and then have them restarted by thereafter going to tablet mode again, maybe the keyboard would finally appear again? 

Although I tried terminating the 2nd process first, thereafter ending the first process that I mentioned seems to have done the trick: when I then went to tablet mode, the virtual keyboard finally came back. 

But clearly, the software/process behind this virtual keyboard is very unstable as it seems to crash quite easily, even without the laptop doing anything heavy. What should I do about that?

Screenshots:

[Arjay_Lenovo]

Hello there! Could you please download Lenovo Vantage tool https://lnv.gy/2AKG7qi install it and then run for driver updates scan. After that, install all the result and then check if you will still have the same issue. Thanks.