10-08-2018 12:38 PM
My Lenovo Yoga screen started flickering about a month after I purchased it. I've tried updating the BIOS and the drivers, I did a restore, I've tried everything Lenovo has recommended trying. I'm afraid to send my computer back to the company because I need it for school. Does anyone have any updates on the situation?
10-08-2018 06:12 PM - edited 10-08-2018 06:16 PM
So sad to see so many Yoga 730 having this issue. It is a clear signal that there is something wrong with this machine.
The worst part is that Lenovo does not have parts stocked for this while at the same time have plenty of machines in stock for new buyers.
I find the best way to get some updates is to go through the online chat. The folks there try to get you some info but they too have limited info. You can ask them to escalate the issue for you and ask to speak to their supervisor if they do not do so.
Given that they do not have parts for repairs, I would not advise sending it your laptop for repairs unless it is unusable. There is a chance that it will be held for an extended period of time waiting for the part to arrive.
@Hector or Lenovo, we have found an issue with your product and am taking the proactive effort here to surface this to you and provide you with where the potential defects are. We sincerely hope that you can take the feedback and fix the product so that current and future customers will not turn into disgruntled customers.
10-10-2018 04:54 PM
You can add me to the list, which is unfortunate because I love this laptop. I purchased it from Best Buy around 4 months ago and the first one was almost unusable and flickered immediately. I returned it and they exchanged it for a new one. After about 3 months now this one is doing it too. Not unusable like the first but still very bad. I've updated drivers but nothing makes a difference.
Please help Lenovo or this will be my first and LAST Lenovo and I will certainly be spreading the word! If you take care of it, I will let everyone know that as well!
10-12-2018 06:13 AM
I've received word from Lenovo on my warranty, and I've got bad news for any of you who purchased a product and moved - they're not going to do anything for you.
Europe claims it's not their responsibility because I bought the product in a different region and has a slightly different serial number.
The Middle East claims it's not their problem because the warranty isn't "international" - citing fine print on Lenovo's website
The retailer claims I can only avail myself of the warranty if I'm in the country.
So I'm screwed. They identified the problem as a link between my motherboard and screen, but gave no idea about how much it might cost to repair it myself. In the meantime, I've got a nice expensive paperweight so a company that made $45.35 billion in revenue last year can save a few bucks on customer service.
Thanks Lenovo! For nothing!
10-15-2018 05:08 AM
I'm in the same boat. Bought the laptop from Best Buy about three months ago. Went in there Friday to see what my options are. They told me I have to go to Lenovo, which sounds like a pointless exercise judging from this forum. What a complete POS. Lenovo should be ashamed of themselves for putting such a crap product with known flaws on the market. Will try to call Lenovo today and report back.
10-15-2018 08:08 AM - edited 10-15-2018 08:14 AM
Add me to the list of unfortunate customers with this issue. Also sent it into Lenovo. I use this machine for work but for a small business without an IT department to provide a loaner, so an extended wait time is not acceptable.
Purchased in June, didn't really see issues until about mid-August. Usually use an external monitor, except when I travel for work; a little embarrassing in front of the client when your laptop screen keeps fading to black...
Looks like they received it on the 8th and are stating the part is not in stock. No estimate provided on when it will be.
10-15-2018 08:24 AM
I just spoke to a friend who had a Yoga 730 15" and he had the same issue. It is beyond belief that there are so many affected customers and Lenovo is not investigating this. Can anyone at Lenovo comment if this issue is being looked at?
An update on my case: My part has arrived and is being shipped from the repair center to the technician. For those who had lodged a case, you might want to contact Support to see if a batch of parts have arrived.
All the best.
10-16-2018 05:17 PM
Adding my name to the long list of disgruntled customers. Bought my Lenovo Yoga 730 from Best Buy in June, starting noticing the screen flickering issue in August and sent it in for repairs (under warranty) in September. They had the machine for about a month.
Since receiving it back, I have already started noticing brief screen flickers that I assume will only continue to get worse (as they did previously). Very obviously a defect in the design and I can't afford to be without my laptop again for a month to get it "fixed".
I hope Lenovo is listening. I intend to escalate.
10-17-2018 05:37 AM
10-17-2018 01:14 PM
I have to send mine back in; it's completely useless. The screen flickered and flickered until finally it went completely black. It hasn't turned back on since except for the occasional flicker of color. If "fixing" it doesn't work, is there any way to convince Lenovo to replace the laptop with an entirely different model? I'm willing to take something of equal or lesser value AS LONG AS IT WORKS. I can't afford another laptop, and I desperately need one; half of my classes are online.