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the_jakethomas
Not applicable
Posts: 3
Registered: ‎05-17-2017
Location: US
Views: 891
Message 1 of 8

YOGA 900 keyboard and touchscreen not working

Today, my keyboard and touchscreen stopped working. However, when I switch to tablet mode, the touchscreen works and tablet mode functions just fine.

Shashi_Lenovo
Not applicable
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 813
Message 2 of 8

Re: YOGA 900 keyboard and touchscreen not working

Hi there, Jakethomas   -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

There could be multiple issues here, so generically we would recommend the following troubleshooting:

 

1) Ensure that you are running the latest drivers

 

2) Try to remove any USB attach devices to check for conflicts or potential interference (some USB devices could cause electrical "noise" that can affect touchscreen operation.

 

3) If the symptoms are continuous, please contact service 

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

the_jakethomas
Not applicable
Posts: 3
Registered: ‎05-17-2017
Location: US
Views: 779
Message 3 of 8

Re: YOGA 900 keyboard and touchscreen not working

ugh. drivers are up  to date. there is no USB plugged in. I made a video so you can see whats going on. 

https://www.youtube.com/watch?v=SKKK5wWT5lE

the_jakethomas
Not applicable
Posts: 3
Registered: ‎05-17-2017
Location: US
Views: 760
Message 4 of 8

Re: YOGA 900 keyboard and touchscreen not working

So, nobody is going to look at my video and ACTUALLY help me?
Shashi_Lenovo
Not applicable
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 748
Message 5 of 8

Re: YOGA 900 keyboard and touchscreen not working

You could also use the System Restore feature to get your computer back the time when it worked.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

tbrullo
Not applicable
Posts: 6
Registered: ‎01-09-2016
Location: Brazil
Views: 654
Message 6 of 8

Re: YOGA 900 keyboard and touchscreen not working

 two days ago the number stopped working on my laptop... 

 

all the letters are working fine.. can someone please help me resolve this..

 

Thank you 

 

lkjycx
Not applicable
Posts: 1
Registered: ‎09-18-2017
Location: SG
Views: 588
Message 7 of 8

Re: YOGA 900 keyboard and touchscreen not working

Hi, I am currently facing the same issue with my laptop. Would like to ask you how did you manage to solve it? Smiley Happy

tbrullo
Not applicable
Posts: 6
Registered: ‎01-09-2016
Location: Brazil
Views: 578
Message 8 of 8

Re: YOGA 900 keyboard and touchscreen not working

Weirdly mine just started working again... not sure why ..hopefully the same will happen with yours too

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