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05-17-2017

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YOGA 900 keyboard and touchscreen not working

2017-05-17, 23:35 PM

Today, my keyboard and touchscreen stopped working. However, when I switch to tablet mode, the touchscreen works and tablet mode functions just fine.

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3811 Posts

12-24-2015

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Re: YOGA 900 keyboard and touchscreen not working

2017-05-18, 6:23 AM

Hi there, Jakethomas   -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

There could be multiple issues here, so generically we would recommend the following troubleshooting:

 

1) Ensure that you are running the latest drivers

 

2) Try to remove any USB attach devices to check for conflicts or potential interference (some USB devices could cause electrical "noise" that can affect touchscreen operation.

 

3) If the symptoms are continuous, please contact service 

 

Update us how it goes.

 

 

 

 

Regards,

 

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3 Posts

05-17-2017

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Re: YOGA 900 keyboard and touchscreen not working

2017-05-20, 18:15 PM

ugh. drivers are up  to date. there is no USB plugged in. I made a video so you can see whats going on. 

https://www.youtube.com/watch?v=SKKK5wWT5lE

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3 Posts

05-17-2017

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Re: YOGA 900 keyboard and touchscreen not working

2017-05-26, 4:25 AM
So, nobody is going to look at my video and ACTUALLY help me?
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3811 Posts

12-24-2015

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Re: YOGA 900 keyboard and touchscreen not working

2017-05-31, 11:27 AM

You could also use the System Restore feature to get your computer back the time when it worked.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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1 Posts

06-01-2017

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Re: YOGA 900 keyboard and touchscreen not working

2017-06-01, 5:12 AM

My son's Yoga 900 has also started having the same issues.  Here is what we tried so far:

 

1) We first tried disabling Yoga Mode Control (YMC) which initially was thought to help, but the problem returned.

2) We then tried "Tent Mode" on start up, which worked only twice.

3) The keyboard cut out while in use, and then failed to come back after restarts.

 

This would not be a driver issue, or it would consistently fail on every start, or consistently fail after a certain period of time/use. Neither is the case here.  This has to be a manufacturing defect in my book.

 

Since his 900 is still under warranty (manufactured June 30th, 2016, warranteed until Sept 2, 2017) we are going to bring it back to BestBuy for servicing/depot repair.  I am not looking forward to him being without a computer for a month. 

 

 

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6 Posts

01-09-2016

Brazil

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Re: YOGA 900 keyboard and touchscreen not working

2017-08-01, 18:33 PM

 two days ago the number stopped working on my laptop... 

 

all the letters are working fine.. can someone please help me resolve this..

 

Thank you 

 

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09-18-2017

SG

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Re: YOGA 900 keyboard and touchscreen not working

2017-09-18, 10:20 AM

Hi, I am currently facing the same issue with my laptop. Would like to ask you how did you manage to solve it? :)

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6 Posts

01-09-2016

Brazil

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Re: YOGA 900 keyboard and touchscreen not working

2017-09-18, 18:00 PM

Weirdly mine just started working again... not sure why ..hopefully the same will happen with yours too

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