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10 Posts

05-03-2014

Cambridge, UK

34 Signins

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  • Posts: 10
  • Registered: ‎05-03-2014
  • Location: Cambridge, UK
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  • Message 1 of 3

Yoga 11s fan loose and rattling - Lenovo support no help

2014-05-03, 12:08 PM

Well I just had a wasted 40 minute phone call with Lenovo support..

 

When I flip my yoga between modes (tablet, stand, laptop) or generally move it around the fan rattles. Recently it has begun to rattle when just sat still on my lap. It's extremely annoying as one of the reasons for buying a cool running Haswell based laptop was for it to be quiet!

 

Also, being as loose as it is it will likely give up completely in the near future.

 

I spoke to the danish support centre and after a long wait I was told it wasn't an issue with the hardware (really? Is this some new fangled software fan?) then I was told it wasn't an issue because I couldn't see it (well no the laptop case is solid metal/plastic with a small vent at the back.. how am I supposed to see it?) but I could book it in anyway and send it away but this would take at least 3 weeks and - and this is the best bit - it probably wouldn't be fixed anyway! Oh lovely.

 

All they would have to do is take it apart and replace the fan..

 

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6564 Posts

06-27-2008

United States of America

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  • Posts: 6564
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  • Message 2 of 3

Re: Yoga 11s fan loose and rattling - Lenovo support no help

2014-05-03, 12:57 PM

Good day and welcome to the community.

 

If you speak with the UK Support / Service line, maybe they could recommend a local authorized servicer. Might be worth a try?

 

Regards.

 

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10 Posts

05-03-2014

Cambridge, UK

34 Signins

199 Page Views

  • Posts: 10
  • Registered: ‎05-03-2014
  • Location: Cambridge, UK
  • Views: 199
  • Message 3 of 3

Re: Yoga 11s fan loose and rattling - Lenovo support no help

2014-05-04, 20:26 PM

Thanks. That is the number I rang. Apparently the UK support line just routes through to denmark

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