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thebrotherfaris
What's DOS?
Posts: 2
Registered: ‎12-08-2013
Location: United States
Views: 2,897
Message 1 of 11

Yoga 11s shuts off immediately when the power cord is unplugged.

It says the battery is fully charged but when I unplug it just fully dies. I just got this laptop referbished. what is going on?

alexc9995
Paper Tape
Posts: 4
Registered: ‎12-09-2013
Location: Australia
Views: 2,863
Message 2 of 11

Re: Yoga 11s shuts off immediately when the power cord is unplugged.

I too have the exact same problem with my refurbished Yoga 11S. 

It is difficult to diagnose when the battery is non-removable.

Community Moderator
Community Moderator
Posts: 1,314
Registered: ‎12-19-2011
Location: MY
Views: 2,848
Message 3 of 11

Re: Yoga 11s shuts off immediately when the power cord is unplugged.

Are the both of you able to boot the laptop up without AC attached?

*Non Lenovo employee*

I have a Y530 ... Feel free to highlight any post which you have posted on the forum to me if no one have chimed in.
alexc9995
Paper Tape
Posts: 4
Registered: ‎12-09-2013
Location: Australia
Views: 2,847
Message 4 of 11

Re: Yoga 11s shuts off immediately when the power cord is unplugged.

Nope, it only boots up with the AC...
Community Moderator
Community Moderator
Posts: 1,314
Registered: ‎12-19-2011
Location: MY
Views: 2,820
Message 5 of 11

Re: Yoga 11s shuts off immediately when the power cord is unplugged.

@alexc9995,

Contact support to get the hardware checked. Sounds like a dead battery to me.

*Non Lenovo employee*

I have a Y530 ... Feel free to highlight any post which you have posted on the forum to me if no one have chimed in.
thebrotherfaris
What's DOS?
Posts: 2
Registered: ‎12-08-2013
Location: United States
Views: 2,807
Message 6 of 11

Re: Yoga 11s shuts off immediately when the power cord is unplugged.

It only boots up with the AC wire plugged in. Sometimes it doesn't even boot up!

alexc9995
Paper Tape
Posts: 4
Registered: ‎12-09-2013
Location: Australia
Views: 2,800
Message 7 of 11

Re: Yoga 11s shuts off immediately when the power cord is unplugged.

I agree that it may be a hardware issue as I have installed the latest drivers as well as reset the battery gauge (which led to it crashing) and was not successful.

 

However, I do want to point out that for me the battery is at 98% and when I used a program called 'Battery Life', I got these results.

 

Link to picture

 

Here are more details from BatteryCare:

 

Link to picture

 

Through these software, I feel that the battery is still in good condition despite the issue.

 

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

Community Moderator
Community Moderator
Posts: 1,314
Registered: ‎12-19-2011
Location: MY
Views: 2,791
Message 8 of 11

Re: Yoga 11s shuts off immediately when the power cord is unplugged.

@alexc995,

Interesting snapshots ... maybe its some other component that fail. Send it to service and let them do the diagnosing. From our end, its the max we can do since the battery is non removable.

*Non Lenovo employee*

I have a Y530 ... Feel free to highlight any post which you have posted on the forum to me if no one have chimed in.
alexc9995
Paper Tape
Posts: 4
Registered: ‎12-09-2013
Location: Australia
Views: 2,790
Message 9 of 11

Re: Yoga 11s shuts off immediately when the power cord is unplugged.

Okay, thanks for your assistance. Smiley Happy
Community Moderator
Community Moderator
Posts: 1,314
Registered: ‎12-19-2011
Location: MY
Views: 2,789
Message 10 of 11

Re: Yoga 11s shuts off immediately when the power cord is unplugged.

Anytime! Hope you get your Yoga 11s back soon =)

*Non Lenovo employee*

I have a Y530 ... Feel free to highlight any post which you have posted on the forum to me if no one have chimed in.

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