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5 Posts

11-14-2015

Florida

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Yoga 13 Touchscreen has stopped working

2015-11-19, 17:35 PM

Does anyone have a solution for a touchscreen that has stopped working. I recently upgraded to Windows 10 and was hoping that would have fixed.  I performed a clean install for Windows.

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147 Posts

10-05-2015

Malaysia

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Re: Yoga 13 Touchscreen has stopped working

2015-11-20, 1:55 AM


Hi eddiegio,

 

Welcome to Lenovo Community

 

1,. As you mentioned just upgrading to win 10 just try to update the windows as in some of cases issue will be resolved after windows update.

 

2. Go to device manager and check whether you have any unknown device? 

 

If you have any unknown device please try to install Dynamic Platform and Thermal Framework Driver from the driver page.

 

 

Regards,

 

**If the issue has been resolved please, mark me as solution provided to help others find the solution easily and click the Kudos.**

 

 

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5 Posts

11-14-2015

Florida

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  • Posts: 5
  • Registered: ‎11-14-2015
  • Location: Florida
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  • Message 3 of 6

Re: Yoga 13 Touchscreen has stopped working

2015-11-20, 15:25 PM

Thank you.  I tried your recommendation.  I have performed the Windows 10 update and check for unknown devices.  There were no unknow devices.  The Dynamic Platform and Thermal Framework Driver is installed.  I have restarted and touch screen is still not working. 

 

Any other suggestions?

 

Thank you

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147 Posts

10-05-2015

Malaysia

196 Signins

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  • Posts: 147
  • Registered: ‎10-05-2015
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Re: Yoga 13 Touchscreen has stopped working

2015-11-23, 1:26 AM

 

Hi 

 

Please give me the exact model of your machine including your machine MTM. 

 

Regards, 

 

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5 Posts

11-14-2015

Florida

10 Signins

24 Page Views

  • Posts: 5
  • Registered: ‎11-14-2015
  • Location: Florida
  • Views: 24
  • Message 5 of 6

Re: Yoga 13 Touchscreen has stopped working

2015-11-23, 20:09 PM

model is 20175

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147 Posts

10-05-2015

Malaysia

196 Signins

2235 Page Views

  • Posts: 147
  • Registered: ‎10-05-2015
  • Location: Malaysia
  • Views: 2235
  • Message 6 of 6

Re: Yoga 13 Touchscreen has stopped working

2015-11-24, 2:38 AM

Well 

 

1. Please make sure the is no USB device is connected when the issue is occurring. 

 

2. Open device manager  (Press windows key + X)

     You will find human interface device Open that and make sure is enabled. 

 

3. If issue is persist try to update the human interface device driver by right-click on it and choose update the driver software. 

 

Regards,

 

**If the issue has been resolved please, mark me as solution provided to help others find the solution easily and click the Kudos.**

 

 

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