Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo Yoga Series Notebooks
All Forum Topics
Options

2 Posts

05-26-2014

United Kingdom

4 Signins

44 Page Views

  • Posts: 2
  • Registered: ‎05-26-2014
  • Location: United Kingdom
  • Views: 44
  • Message 1 of 2

Yoga 13 constant crashing / BSOD.

2014-05-26, 7:41 AM

My Yoga 13 is just over a year old and has just started crashing about 3 times a day. I think its hardware related but not the most knowledgable on this stuff. Power button also doesn't work on the laptop. That has been the case for months and was got around by using the boot to bios button but it means I can't hard turn off the coputer if it crashes to a frozen screen. Debug is in the spoiler. Thanks

 

Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
Machine Name:
Kernel base = 0xfffff800`8227d000 PsLoadedModuleList = 0xfffff800`825472d0
Debug session time: Mon May 26 08:06:47.676 2014 (UTC + 1:00)
System Uptime: 0 days 0:03:47.534
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols

Loading unloaded module list
.................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe000d3ff4028, f2000000, 100402}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000d3ff4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000100402, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

STACK_TEXT:
fffff800`848faa38 fffff800`82244203 : 00000000`00000124 00000000`00000000 ffffe000`d3ff4028 00000000`f2000000 : nt!KeBugCheckEx
fffff800`848faa40 fffff800`8243d825 : 00000000`00000001 ffffe000`d32819a0 ffffe000`d32819a0 ffffe000`d3ff4028 : hal!HalBugCheckSystem+0xcf
fffff800`848faa80 fffff800`8224468c : 00000000`00000728 00000000`00000000 fffff800`848fae70 00000000`00000000 : nt!WheaReportHwError+0x22d
fffff800`848faae0 fffff800`82244a11 : ffffe000`00000010 ffffe000`d32819a0 fffff800`848fac88 ffffe000`d32819a0 : hal!HalpMcaReportError+0x50
fffff800`848fac30 fffff800`822448f4 : ffffe000`d2fc9b50 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
fffff800`848fac80 fffff800`82244b4e : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
fffff800`848facc0 fffff800`82244cd7 : ffffe000`d2fc9b50 fffff800`848faef0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
fffff800`848facf0 fffff800`823dbabb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`848fad20 fffff800`823db871 : 00000000`00000000 fffff800`823db7f2 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
fffff800`848fae60 fffff800`6f52a214 : fffff800`6f5291f7 00000000`00000000 ffffe000`d42ad430 fffff800`848e6a20 : nt!KiMcheckAbort+0x171
fffff800`848e68e8 fffff800`6f5291f7 : 00000000`00000000 ffffe000`d42ad430 fffff800`848e6a20 fffff800`82563180 : intelppm!MWaitIdle+0x18
fffff800`848e68f0 fffff800`8233371a : fffff800`82563180 ffffe000`d42ad400 00000000`211a4429 00000000`00000000 : intelppm!AcpiCStateIdleExecute+0x17
fffff800`848e6920 fffff800`8233318a : fffff800`82563180 fffff800`848e6b4c fffff800`848e6b50 fffff800`848e6b58 : nt!PpmIdleExecuteTransition+0x3da
fffff800`848e6b10 fffff800`823d4abc : fffff800`82563180 fffff800`82563180 fffff800`825caa00 00000000`000021e7 : nt!PoIdle+0x27a
fffff800`848e6c60 00000000`00000000 : fffff800`848e7000 fffff800`848e1000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION:

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae

FAILURE_ID_HASH: {7c95de0c-286c-8226-45c2-422b4de101d6}

Followup: MachineOwner
---------

 

 

 

Reply
Options

1251 Posts

11-19-2012

Egypt

1333 Signins

10326 Page Views

  • Posts: 1251
  • Registered: ‎11-19-2012
  • Location: Egypt
  • Views: 10326
  • Message 2 of 2

Re: Yoga 13 constant crashing / BSOD.

2014-05-28, 12:45 PM

Dear ICL

 

Welcome in lenovo community

 

As long there is no respond from the ower button so you will need to contact the below support to check you machine at one of our service centers

 

UK.png

 

 

Let me know

 

Thanks

Alaa



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms