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AJ125
Paper Tape
Posts: 1
Registered: ‎10-24-2017
Location: US
Views: 347
Message 1 of 2

Yoga 2-11 CTRL-C, CTRL-X, ALT-CTRL-DEL stopped working; CTRL-V works fine

Yoga 2-11

 

Yesterday the CTRL-C, CTRL-X, and ALT-CTRL-DEL functions stopped working; strangely CTRL-V works fine. It's very difficult to get the @  and ? symbols to appear, but capital letters using the same Shift key are fine.

 

Also, when I would type, several of the same letter would appear, and when pressing the space bar several spaces would appear. I fixed this issue by adjusting my keyboard settings by setting the repeat rating to the slowest setting.

 

I've used device manager to uninstall the keyboard, also updated drivers, etc, but nothing seems to fix things.

 

Using Windows Key R and OSK to display the onscreen keyboard, and using my physical keyboard for input confirms that the Shift and CTRL keys work.

 

One thing that I noticed: when I touch the CTRL key a round onscreen circle appears and gets smaller and disappears; this is also true for CTRL-X and CTRL-C, but when using CTRL-V the circle does not appear.

 

 

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 241
Message 2 of 2

Re: Yoga 2-11 CTRL-C, CTRL-X, ALT-CTRL-DEL stopped working; CTRL-V works fine

Hello AJ125

Thanks for using the Lenovo forums.


Sounds like it may be pushing on some other component that could potentially cause the issue.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal


Hope this helps, let us know how you get on.


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