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neprice1952
Serial Port
Posts: 18
Registered: ‎05-01-2016
Location: CA
Views: 484
Message 1 of 3

Yoga 2 11 has 2 issues

All of a sudden my Yoga 2 11 won't boot up and I can't get it to go to the menu for safe mode or recovery mode. The first error is: Sign-on process initialization failure. Then once I get past that I get the Blue Screen and it says Critical process died. 

 

Is my computer toast?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 444
Message 2 of 3

Re: Yoga 2 11 has 2 issues

Hello Neprice1952

Thanks for using the Lenovo forums.


Seems like the hard drive could have possibly failed. If you are unable to recover, I would recommend that you get in touch with your local Lenovo support line, for a possible repair on your unit.

 

Below is the link to the phone list where you can find these numbers

 

 

Hope this helps, let us know how you get on.


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neprice1952
Serial Port
Posts: 18
Registered: ‎05-01-2016
Location: CA
Views: 427
Message 3 of 3

Re: Yoga 2 11 has 2 issues

I can get into the One Key Recovery and I can see all my folders. Is there any chance I can get my files off before I do the Recovery to see if that fixes the problem?

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