05-04-2016 04:19 PM
Turning on the Yoga 2 11, I get a message: pc couldn't start properly.
A required device isn't connected or contains errors.
Contact your system admins or pc manufacturer.
Or it doesn't go past lenovo screen at all.
I turned in on and off several times over past few days, including pushing the tiny button next to the power button.
When I push that tiny button it gives me novo button menu. I tried normal start up, then I tried boot menu, and system recovery but usually takes me to the original screen mentioned above.
I don't have disc drive. I dont have a revovery usb.
How do I fix this or who do I contact?????
05-04-2016 08:11 PM
Hi Downey ,
Welcome to the Community Forums.
Can you check if the harddrive is still being detected in the BIOS .
To go to the BIOS , turn off the laptop and use the same Novo button and choose BIOS set up.
Main page should show the harddrive being listed as detected device.
If the harddrive is faulty or not detected then best to contact tech support for the needed service.
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Update us how things go.
05-05-2016 02:48 PM
After you get it up and running, you should definitely make a recovery USB. Also do occasional (regular) system backups using One Key Recovery. Lenovo has made it so easy to do with that tool.
External USB dirves or large SD cards are inexpensive enough that it's crazy not to take that precaution.
It will save you a lot of headaches as your machine ages.
05-25-2016 06:09 PM
My computer is out of warranty, which I already know.
I called tech support, who gave me information I was afraid of. She was very nice though.
My hard drive was detected. But my system will not recover. The options I was given are either I send it in, or purchase usb recovery for $69, or take it to a repair shop such as Best Buy.
This is is the 2nd issue with this device so I don't think I will purchase another Lenovo product. I will most likely fix it, then give it to my son to use and I'll get something else.
05-26-2016 06:49 AM
Hi Downey ,
As the initial issue goes and was verified that the harddrive still works fine , this can just be a software corruption that may happen on any pc. Same reason why it is always advised to have a recovery media created first that would help repair the software for all Windows based installed computers.
Most OEM machines have backup plans in such an event where customers forgot to create one and that is using a factory reset. Amongst Lenovo systems would be One Key Recovery placed on a hidden partition that should restore Windows to an out of the box image and should be functional not unless that it was removed , repartitioned or damaged with bad sectors.
Aside from purchasing an installer , you can simply download an image (ISO) with the same version of Windows that the laptop came with (media creation tool). Once installed , drivers would be available for your device from the support site. This can also be use to repair corrupted Windows .
Update us how it goes for you.