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Downey
Paper Tape
Posts: 5
Registered: ‎05-04-2016
Location: US
Views: 528
Message 1 of 9

Yoga 2 11 will not boot

Turning on the Yoga 2 11,  I get a message: pc couldn't start properly.

A required device isn't connected or contains errors.

Contact your system admins or pc manufacturer.  

 

Or it doesn't go past lenovo screen at all.

 

I turned in on and off several times over past few days, including pushing the tiny button next to the power button.

 

When I push that tiny button it gives me novo button menu. I tried normal start up, then I tried boot menu, and system recovery but usually takes me to the original screen mentioned above.

 

I don't have disc drive. I dont have a revovery usb. 

 

How do I fix this or who do I contact?????

Sr Support Specialist
Posts: 7,822
Registered: ‎11-30-2015
Location: PH
Views: 501
Message 2 of 9

Re: Yoga 2 11 will not boot

Hi Downey , 

 

Welcome to the Community Forums.

 

Can you check if the harddrive is still being detected in the BIOS . 

To go to the BIOS , turn off the laptop and use the same Novo button and choose BIOS set up.

Main page should show the harddrive being listed as detected device.

 

If the harddrive is faulty or not detected then best to contact tech support for the needed service. 

 

English 24 hours a day 7 days/week
1-877-4-Lenovo, 1-877-453-6686
Schedule a Callback for faster support

 

Update us how things go.

 

Regards



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artworksmetal
Serial Port
Posts: 32
Registered: ‎12-27-2013
Location: Virginia
Views: 474
Message 3 of 9

Re: Yoga 2 11 will not boot

After you get it up and running, you should definitely make a recovery USB. Also do occasional (regular) system backups using One Key Recovery. Lenovo has made it so easy to do with that tool.

External USB dirves or large SD cards are inexpensive enough that it's crazy not to take that precaution.
It will save you a lot of headaches as your machine ages.


"I always pass on good advice. It is the only thing to do with it. It is never of any use to oneself." - Oscar Wilde
Downey
Paper Tape
Posts: 5
Registered: ‎05-04-2016
Location: US
Views: 445
Message 4 of 9

Re: Yoga 2 11 will not boot

Thanks, I didn't know about the USB recovery until this happened.  If I ever get it running again I will make sure I get what I need.  Now I need to to get it working. 

Downey
Paper Tape
Posts: 5
Registered: ‎05-04-2016
Location: US
Views: 443
Message 5 of 9

Re: Yoga 2 11 will not boot

I did as you instructed but nothing about a hard drive showed up. So I guess I will have to call tech support. 

 

Thank you for responding to my post. 

Sr Support Specialist
Posts: 7,822
Registered: ‎11-30-2015
Location: PH
Views: 412
Message 6 of 9

Re: Yoga 2 11 will not boot

Hi Downey , 

 

Update us how things go.

Hope that we managed to answer your query.

 

Regards

 



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Downey
Paper Tape
Posts: 5
Registered: ‎05-04-2016
Location: US
Views: 380
Message 7 of 9

Re: Yoga 2 11 will not boot

Will they help if it's out of warranty?

Downey
Paper Tape
Posts: 5
Registered: ‎05-04-2016
Location: US
Views: 375
Message 8 of 9

Re: Yoga 2 11 will not boot

My computer is out of warranty, which I already know. 

 

I called tech support, who gave me information I was afraid of. She was very nice though. 

 

My hard drive was detected. But my system will not recover.  The options I was given are either I send it in, or purchase usb recovery for $69, or take it to a repair shop such as Best Buy. 

 

This is is the 2nd issue with this device so I don't think I will purchase another Lenovo product. I will most likely fix it, then give it to my son to use and I'll get something else.  

 

 

Sr Support Specialist
Posts: 7,822
Registered: ‎11-30-2015
Location: PH
Views: 362
Message 9 of 9

Re: Yoga 2 11 will not boot

Hi Downey , 

 

Greetings.

 

As the initial issue goes and was verified that the harddrive still works fine , this can just be a software corruption that may happen on any pc. Same reason why it is always advised to have a recovery media created first that would help repair the software for all Windows based installed computers. 

 

Most OEM machines have backup plans in such an event where customers forgot to create one and that is using a factory reset. Amongst Lenovo systems would be One Key Recovery placed on a hidden partition that should restore Windows to an out of the box image and should be functional not unless that it was removed , repartitioned or damaged with bad sectors. 

 

Aside from purchasing an installer , you can simply download an image (ISO) with the same version of Windows that the laptop came with (media creation tool). Once installed , drivers would be available for your device from the support site. This can also be use to repair corrupted Windows .

 

Update us how it goes for you. 

 

Regards



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