05-01-2017 08:35 PM
My Yoga 2 13 had touchpad issues, slowly stopped working. The driver was updated and reinstalled and I tried several other things, but finally reset to Windows 8.1 (I had Windows 10). Even with a complete sysem reset the touchpad doesnt work. It shows up as Lenovo Pointing Device in Device Manager and "show hidden devices." But I receive the Code 24 This device is not present, is not working properly, or does not have all its drivers installed. (Code 24). I am so upset at all the issues I have had with this Yoga, from the bad wifi drivers that kept dropping my wifi and the blue screen of death. Anyone know what I can do to fix this Code 24? I have read so many other entries and am hoping it is not a known hardware issue.
05-01-2017 11:04 PM
Hi there, Cbick -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
Are you sure you uninstalled it and did not disable it in Windows Device Manager by mistake?
If you uninstalled it and Windows did not reinstall it on the next boot up then you will have to install the touchpad drivers yourself. Download the touchpad drivers for your model and operating system at the link below.
Update us how it goes.
Tap that kudos button if I helped
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
05-02-2017 06:52 PM
The device does show enabled, not disabled so I do not think it was not enabled. When I turned my computer on, the PS/2 compatible mouse appears under Mouse in Device Manager. The following information is associated with it: