03-02-2015 06:12 AM
I bought a Yoga 2 in October, and last week it died. Won't power on, plugged or unplugged, all that happens when you hold the power button down is the battery status light flashes amber 3 times. Have tried holding the power button down for 20 seconds, nothing. Phoned Lenovo technical 'helpline' over the weekend, guy told me the unit would need to be returned for repair, and they would possibly have to replace the main board. He went on to inform me that if I wanted to save any data that was stored on the hard drive, I should employ the services of a data recovery expert, and that I should backup my data regularly. Now, the way I see it is that my data is (presumably) still on the machine, but a fault with either the components or the manufacturing means that I can't get at it. The guy wouldn't budge, and stuck very diligently to the approved Lenovo script ("very sorry, but the warranty covers hardware only blah blah blah"). I've got 4 months' worth of university work on this machine, so I'm bit p'd off at the minute. Can anyone on here advise how I go about raising a formal customer complaint with Lenovo? Thanks
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03-03-2015 11:47 AM
You can raise a complaint with Lenovo, sure. Call them back again and try to talk to a manager BUT I dont think lenovo provides data backup or recovery services.
Even if they did, it would cost you extra. Ideally, you should have backed up such important work (even if thats in google drive, I know I do, coz i have lost work before)
Your best bet is some data recovery guy who can do this without voiding your warranty. (coz if you open your laptop and void the warranty then Lenovo wont even repair it).
Sorry and best of luck.
03-03-2015 03:30 PM
03-04-2015 02:00 AM
Thanks for the responses guys, have spoken to the shop where I bought it & they think it's a power problem and will look at it under their warranty as the vendor. They've said it's unlikely they'll have to touch the SSD so my data should be safe. Still intend to follow this up with Lenovo though, seriously unimpressed with their response to my initial phonecall.