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vanderBoffin
Paper Tape
Posts: 4
Registered: ‎11-24-2016
Location: DE
Views: 292
Message 1 of 7

Yoga 2 13 multiple system failure

Hi All,

 

I've had multiple problems with my Yoga 2 13 come up in the last few weeks.

 

The main issue is that the keyboard and mousepad don't work when I turn on the computer. They don't work if I shut down the computer or if I close the lid and open it again. The only way to get them to work is to do a hard reset (press the power button for 10 seconds) and then turn it on again, then the keyboard and mousepad work. If I reset the laptop, then the keyboard/mousepad work still. I installed new drivers from Lenovo, but it hasn't helped.

 

Second problem is the camera hasn't worked for at least three weeks. It is not listed in the device manager. I tried unistalling and reinstalling the driver, hasn't helped. Lastly the touchscreen doesn't work at all. Don't know if these problems are all related or if I'm just really unlucky.

 

I updated to windows 10 a few months ago. Of course the laptop is just out of warranty. Please help!!!

 

 

poiroo
Paper Tape
Posts: 3
Registered: ‎08-19-2016
Location: CZ
Views: 257
Message 2 of 7

Re: Yoga 2 13 multiple system failure

Congratulation, I have the same issue. My last Lenovo product. Luckily still under warranty but after last claim I've waited for 1.5 months and still touch screen does not work properly.
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 244
Message 3 of 7

Re: Yoga 2 13 multiple system failure

Hi there, Vander         -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.

 

Also, update the BIOS

 

For camera, Can you try the following

  1. Uninstall the Camera Driver from the Control Panel (icon views) > Programs and Features and reboot.
  2. Re-install the Camera Driver from the D:\Drivers folder or from the Yoga 3 13 Drivers Pageand reboot.
  3. Close all applications that uses the Camera (e.g., Skype) and go to http://www.testmycam.netto test the webcam and check if the Camera lights up.

Update us how it goes.

 

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

vanderBoffin
Paper Tape
Posts: 4
Registered: ‎11-24-2016
Location: DE
Views: 206
Message 4 of 7

Re: Yoga 2 13 multiple system failure

Thanks very much for your reply!

 

I tried out a few of your suggestions, but so far no luck. Updating the BIOS didn't fix the problems. I also tried uninstalling and reinstalling the camera driver, but didn't have any luck there either. I just reinstalled the driver that was already on the laptop. I also tried donwloading the newest driver from the support page, but after downloading it, my laptop told me that it can't be installed because it's not Windows 10 compatible...although it said it was a driver for windows 10.

 

I haven't tried removing the battery yet, I don't have a small enough screw driver at home to remove the case, but I'll see if I can get one from work tomorrow.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 194
Message 5 of 7

Re: Yoga 2 13 multiple system failure

As I understand, Windows 10 upgrade had messed up some up entries. Try to reset Windows 10.

 

Here's how to reset Windows 10: http://www.laptopmag.com/articles/reset-windows-10-pc

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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vanderBoffin
Paper Tape
Posts: 4
Registered: ‎11-24-2016
Location: DE
Views: 169
Message 6 of 7

Re: Yoga 2 13 multiple system failure

Hi Shashi,

 

Thanks for your suggestion! Unfortunately it did not go well...

 

There were a few options with the reset: Keep my files, remove everything, or restore to factory settings. I first tried the first option to keep the files. After going through the process and returning to windows I got a message saying "There was a problem while resetting your PC. No changes were made". I tried twice and got the same result.

 

Then I tried to the "remove everything" option. After going through the process I got a blue screen that said (in German, the original language of the laptop): Reset this PC. Problem with reset of PC to original settings. I hit "end" and was given some options like what you see in the picture 9 in the link you sent me, and I chose "Continue. Exit and continue to windows 10". Then there was just a black screen and a lot of fan noise and the laptop didn't respond to anything. I left it for about half an hour to have a good think, but nothing changed, so I shut down the laptop by pressing the power button for 10 seconds. When I turned it back on this morning, same thing, black screen, lots of fan noise, not even the Lenovo logo comes up. Did I kill my laptop? Smiley Sad

vanderBoffin
Paper Tape
Posts: 4
Registered: ‎11-24-2016
Location: DE
Views: 151
Message 7 of 7

Re: Yoga 2 13 multiple system failure

Update:

 

There is a little button next to the power buttons that resets the computer. I tried pressing this and then on start up I got a menu. The first option was to start as normal. The last option was factory reset. First I tried the normal start, but I got the same result then - black screen, fan noise, no response. I reset again using the little reset button, and this time went for factory reset. I went through the whole process and it seemed to go fine. Now I'm back with Windows 8, all my files and programs are gone. Unfortunately, none of the problems I started with have been fixed. Camera still doesn't work. Touch screen still doesn't work. Keyboard and mousepad still don't work if I close and open the lid, or if I shut down the laptop and start up as normal.

 

One thing I noticed is that, after I start up the computer, the keyboard works for a very short time and then "turns off". If I'm very quick I can get to my log in screen and even type a few characters of my password. Also if I'm quick I can turn on the keyboard back lights (Fn+space), but then the lights turn off again after a second or two when the keyboard stops working.

 

One more question. At the moment my two options are to leave the laptop running 24/7, or to do a "hard reset" (press the power button for 10 second to switch off) every day. I'm wondering how bad it is for the laptop to turn it off like that? Could I be creating more problems? 

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