04-14-2015 07:06 AM
I bought this awesome, lovely and exquisite piece of technology innovation in August 2014.
I have come to India and everyone loves it.
Everything was fine until the last Saturday morning when I was typing an email. I got on a phone call for a while and it went in sleep mode. Pretty normal. I concluded the call and touched the space bar expecting the normal, quick wake up and the login screen. The login screen came up alright, but the password box was already filled. I tried to use backspace to clear the box and I missed a heartbeat! Nothing seemed to happen.
So I force shut it holding the power button and after a minute bring it up again. Same scene!
This has continued. I am going to be in India for a few months. So I checked with Lenovo service centers calling them. And I learn this model is not supported in India. My warrantee is valid, but of no use!
I go to a local dealer, to no avail. I have lost my primary way of communication. Difficult to live this way. Right? SO I buy a toolset (expensive!), open the back cover and disconnect the keyboard cable. I put the cover back and start using it as a tablet only.
It is serving me for now, but cant do this for long. What may be wrong?
My friend is travelling to the US (San Jose) in a couple of weeks. Should I send it with him? Will Lenovo give me a replacement keyboard or whatever part?
I have been a computer professional for 30+ years and used more than 6 laptops so far. Had bought this from my heart. Hate to see it paralysed.
04-15-2015 07:19 AM
I have this same problem but with my Y510p. It floods the 'Q' character.
The only solution which seems possible is a keyboard replacement (unless the connecting port is damaged, which is highly unlikely). I have ordered a keyboard and it is on the way.
As for your scenario, I would say that if you friend is going to be in US for more than 2 months then it is fine to send it with him for repairs. You could also order a keyboard online and replace it yourself (I ordered on ebay).
Check your manual on lenovo website for supported keyboard part number.
To disable a malfunctioning keyboard like yours, you can either disconnect it physically (like you did)
You can go into Control Panel > Device Manager > Keyboards
Select the laptop keyboard and manually install a wrong keyboard driver.
This way the keyboard wont be recognized and wont work.
04-15-2015 06:42 PM
04-16-2015 06:19 AM
lol no, I bought that keyboard off Ebay.
To repair a keyboard I would have to send it to the repair center and I cannot risk them damaging anything else or losing my data. I prefer to handle small/medium repairs myself.