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Sek
Paper Tape
Posts: 2
Registered: ‎06-21-2016
Location: UK
Views: 4,495
Message 1 of 5

Yoga 2 Pro Keyboard randomly stops working

For about a week now, the keyboard has just stopped working randomly several times a day and without any pattern that I can see. 

 

Although the PS/2 keyboard keys stop working, the virtual keyboard still works and so does the touch pad/mouse. In order to get the keyboard functioning again I have to restart.

 

 Windows 10 has been installed and working for almost a year (of course with the usual adjustments required after upgrading from Windows 8.1). I have Bitdefender Total Security 2016 and the system is fully updated and patched.

 

I have followed all the instructions/solutions I can find on different forums. These include:

 

  • virus scans
  • Scannow
  • updating/reinstalling the drivers
  • checked Bios version is up to date
  • changed Ease of Access keyboard settings
  • tried windows plus space
  • tried task manager
  • tried Windows trouble shooter
  • made a reliability scan (this showed several errors labelled Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 . It is apparently linked to Skype Host).

The issue is unresolved (it is only midday  and it has already happened twice today).

 

I see there is a similar post on a forum for Yoga 3 users, but the solution there appears to have been an update for the Yoga 3 system.

 

 If anyone has any other ideas, I'd be very grateful. I have spent ages trying to track down a solution.

 

Thanks,

 

Sek

 

 

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 4,457
Message 2 of 5

Re: Yoga 2 Pro Keyboard randomly stops working

Hi there, Sek -


Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

If the keyboard is working fine on the login screen and then suddenly stops functioning when you get to the desktop / metro screen then the problem might be with the Filter Keys

 

Try to turn off Filter Keys by going to Control Panel > Ease of Access > Ease of Access Center > Make the keyboard easier to use > uncheckTurn on Filter Keys then hit apply.

 

Link to picture

 

If same problem, you may want to consider doing a  Refresh / Reset.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that Kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Sek
Paper Tape
Posts: 2
Registered: ‎06-21-2016
Location: UK
Views: 4,453
Message 3 of 5

Re: Yoga 2 Pro Keyboard randomly stops working

Thanks Shashi,

 

Your suggestion and help is very welcome. Unfortunately I already tried turning off the Filter Keys, but it didn't work.

 

However, I 'may' have solved it (I didn't want to post just yet as this is an intermittent issue and it's a bit too soon to be sure it's cured).

 

I took another look at the Reliability Report and saw there was also  a problem listed with the Yoga Mode Control stopping working. I downloaded the .exe from the Lenovo site and it appears to be working (so far).

 

Thanks again,

 

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 4,448
Message 4 of 5

Re: Yoga 2 Pro Keyboard randomly stops working

Great that all goes well. 

Please feel free to utilize our forums at any time.

Cheers!!Smiley Happy

           

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Grass-Hopper
Paper Tape
Posts: 1
Registered: ‎10-24-2018
Location: US
Views: 1,266
Message 5 of 5

Re: Yoga 2 Pro Keyboard randomly stops working

Which exe did you download?  "Yoga Picks.exe"? 

I have the same issue (yoga 2 pro with windows 8.1 pro)

   it randomly disables keyboard and touch pad while touch screen still works. 

I think it's because it switches out of laptop mode because sometimes I see an icon flash on the screen to say it's changing to tent mode or another mode.

 

 

Thanks for any help.

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