10-02-2014 03:37 PM
Right out of the box, my Yoga 2 Pro had one major flaw: the fan is really loud and it's pretty much always on.
Right now I'm using only Firefox and my CPU is running at 55C, my CPU usage is at 1% - 5%, and my fan sounds like a bicycle with a baseball card stuck in the spokes. I can hear it over a pretty loud TV in my living room.
If I close the lid, then it turns off.
From what I'm reading on these forums, this can't be normal. I downloaded NoteBook FanControl and that works sometimes but not always.
10-02-2014 04:54 PM
10-02-2014 04:56 PM
I would uninstall Notebook Fan Control. My fan did funny things with that software running. When you unistall you will have to hold the power button at least 15 seconds to do a hard reset.
Did you have issues before NFC?
10-02-2014 05:51 PM
If you just purchased the Y2P (I assume you did as you state "out of the box") I would return it. It sounds like you are hearing a clicking noise from the fan, which is probably faulty fan where the blades are hitting the housing or something like that.
10-04-2014 06:33 PM
After using it some more today, there is no doubt that the exhaust fan is just defective. While there might also be defects with the software controlling it (turning the fan on with 1% CPU usage...), there is no way the sound coming out of it is anywhere near intended.
Where do I go to request service/replacement? I cannot find any sort of form on this website to submit a request for repair.
10-04-2014 06:46 PM
Sorry you're having problems.
Please call Service (contact info below) to discuss repairs.
Hope this helps a bit.
IDEA-branded and B, C, E, G, H, K, N, Q, V, Y Series Products
24 hours a day 7 days/week
10-06-2014 03:43 PM
06-24-2016 02:10 PM - edited 06-24-2016 02:12 PM
Today I turned on my laptop and it was unusually loud. The fans were spinning 100% all the time the laptop was on. It wasn't an overheat problem. The CPU temperature was around 40C. I have solved it by reinstalling Intel Dynamic Platform and Thermal Framework drivers. There are 4 entries in the device manager. The first three are under Intel Dynamic Platform and Thermal Framework tab and the last is under System Devices tab called Intel Management Engine Interface. Delete the drivers, reload, reinstall (you can do it automatically), reload again. Hope this helps.