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xfsupport
Paper Tape
Posts: 1
Registered: ‎09-08-2014
Location: United States
Views: 2,571
Message 1 of 18

Yoga 2 Pro - Outlook 2013 - HTML Email formatting

On our Yoga 2 Pro's running Windows 8.1Pro and Outlook 2013 we have an issue with email displaying as if the emails are on a mobile device.

 

If the email is viewed through OWA it shows up normally.

 

If the email is viewed on another computer running Outlook 2013 and Windows 8.1Pro the email displays correctly.

 

(Correctly defined as filling the preview pane.  Incorrectly = The email displaying in a very narrow column as if being viewed on a phone).

 

There are at least 2 other people out there having this problem, but so far no solutions have been presented.  Based on testing it appears this is specific to Yoga 2 (Pro) hardware.

 

http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-unable-to-r...

 

http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-formatting-...

 

Has anyone else experienced this?

renocyclist
What's DOS?
Posts: 1
Registered: ‎09-10-2014
Location: United States
Views: 2,526
Message 2 of 18

Re: Yoga 2 Pro - Outlook 2013 - HTML Email formatting

It's a real pain.  Why can't the email just be the width of the screen? All of my email looks like this. I am NOT a fan.

narrowemail2.PNG

 

 

 

jmarino1960
What's DOS?
Posts: 1
Registered: ‎09-30-2014
Location: United States
Views: 2,486
Message 3 of 18

Re: Yoga 2 Pro - Outlook 2013 - HTML Email formatting

I belive i have the same issue withe the Hi res being the problem and viewing HTML email using outlook. Is there a fix for the narrow or small dispay when viewing email? i have to use the pinch method to increase the size to view the email.

Thanks


@renocyclist wrote:

It's a real pain.  Why can't the email just be the width of the screen? All of my email looks like this. I am NOT a fan.

narrowemail2.PNG

 

 

 


 

jlambas
What's DOS?
Posts: 1
Registered: ‎11-02-2014
Views: 2,424
Message 4 of 18

Re: Yoga 2 Pro - Outlook 2013 - HTML Email formatting

Has there been any update to this one?
I have a Yoga 3 pro and the same issue.
elivneh
What's DOS?
Posts: 2
Registered: ‎11-13-2014
Location: United States
Views: 2,371
Message 5 of 18

Re: Yoga 2 Pro - Outlook 2013 - HTML Email formatting

I have the same issue with FLEX2

elivneh
What's DOS?
Posts: 2
Registered: ‎11-13-2014
Location: United States
Views: 2,336
Message 6 of 18

Re: Yoga 2 Pro - Outlook 2013 - HTML Email formatting

 

Is anybody from Lenovo even looking at this discussion or are we just wasting our time here?

 

I now realize it's the same problem with IE 11 - again the combination of Micorosoft and Lenovo...

 

Here it is in IE

 

Click here to view image

 

and here in Chrome

 

Click here to view image

 

You can see how the IE display is narrower and pretty much unrworkable for many sites.

 

 

Mod's Edit: Images converted to links since they exceeded 100k in size.

 

becky9
Blue Screen Again
Posts: 6
Registered: ‎02-11-2015
Location: United States
Views: 1,963
Message 7 of 18

Re: Yoga 2 Pro - Outlook 2013 - HTML Email formatting

I have a Lenovo Yoga 3 Pro - same issue. Outlook 2013 is displaying most emails in the narrow format. It's as if Outlook thinks this Yoga is a mobile device. Even the old emails that displayed fine on my old laptop that I moved over are now showing in mobile format (skinny). Smiley Sad Lenovo, can you help us please??

Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 1,960
Message 8 of 18

Re: Yoga 2 Pro - Outlook 2013 - HTML Email formatting

What is your screen resolution?

 

Have you tried setting it to 1080p and restart outlook? I will try later on mine to see what I find.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
becky9
Blue Screen Again
Posts: 6
Registered: ‎02-11-2015
Location: United States
Views: 1,954
Message 9 of 18

Re: Yoga 2 Pro - Outlook 2013 - HTML Email formatting

Thanks, yes, tried different screen resolutions but that just makes the font tiny or big, but most emails still display in that same skinny format. If you try something and see a change please let me know, thanks!

Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 1,946
Message 10 of 18

Re: Yoga 2 Pro - Outlook 2013 - HTML Email formatting

Sorry bro, I realized that I dont have Outlook on this laptop.

 

Cant help you with this one.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.

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