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bloodwave55
Paper Tape
Posts: 4
Registered: ‎08-09-2016
Location: US
Views: 4,155
Message 1 of 7

Yoga 2 Pro randomly shuts off!!!

Hello everyone,

 

I've had the Lenovo Yoga 2 Pro 13" for 1.5 years now, and I recently been experience a major problem. My laptop spontaneously just turns off for no reason and no warning.

 

I updated to Windows 10 a few days ago and returned back to Windows 8 cause I thought that was the problem, but it just happened right now while on windows 8. I realized that it only turns off randomly when it is NOT plugged into my charger; however, this is just a observation not a confirmed fact.

 

I plan to call Lenovo tomorrow; I'd really appreciate any help! Please I need my laptop to keep working!

 

Thank you

Sr Support Specialist
Posts: 9,089
Registered: ‎11-30-2015
Location: PH
Views: 4,099
Message 2 of 7

Re: Yoga 2 Pro randomly shuts off!!!

Hi bloodwave55 , 

 

Welcome to the Community Forums . 

 

As it randomly shuts down ( no power indication) and that we don't have any known condition / state to trigger the symptom. Try running hardware diagnostics and temperature check software similar to this and this . Review also event log on the recent cash or try this debugger

 

Anything unusual like warm areas or hot air from the vents? 

 

Update us how it goes.

 

Regards



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bloodwave55
Paper Tape
Posts: 4
Registered: ‎08-09-2016
Location: US
Views: 4,087
Message 3 of 7

Re: Yoga 2 Pro randomly shuts off!!!

Thanks for the recommendations. I downloaded those programs and ran the comprehensive Lenovo diagnostic test; everything "Passed," but for some reason the VIDEO CARD (all sub sections) section got "cancelled" and the "WIRELESS: LOCAL CONNECTION TEST" got "warning." I don't know why this occurred and when I try to redo the diagnostic test again, the program just says "loading" so now the diagnostic test won't even run...

 

For the Speccy program, the CPU and Motherboard temperature flucuates between 58 - 70 degrees C; these numbers are yellow/orange so I'm assuming it is pretty high. However, I know my Yoga 2 Pro has "suffered" higher temperatures before  and without it randomly shutting down.

 

Please let me know if it will help you if I attached screen shots of what I have explained. Any help would be much appreciated; I plan to call Lenovo tomorrow to talk to them about this issue.

 

Also, I noticed that this problem tends to happen when I have lower battery. The first few times occured when it was probably around <20%; but, yesterday it shut off after ~40%.

 

Sr Support Specialist
Posts: 9,089
Registered: ‎11-30-2015
Location: PH
Views: 4,070
Message 4 of 7

Re: Yoga 2 Pro randomly shuts off!!!

Hi bloodwave55 , 

 

Greetings.

 

Two points here, may be a battery issue (check battery status or create a report ) and heating issue (try to use another tools like this for comparative test).

 

The heating issue should trigger shutdown  with the ac charger connected too so it may again point us back to battery power issue that calibration may help . 

 

Local connection result is negligeable and is due to the state of the network your PC is connected to and not the state of the wireless LAN hardware in the PC. Failed video test is a bit concerning but you may try to run individual test instead specially if the driver is updated. 

 

Calibration may take time finishing but if you would rather call up technical support , you can provide current findings we got so far . There is also a chat support available. 

 

English 24 hours a day 7 days/week 
1-877-4-Lenovo, 1-877-453-6686
Schedule a Callback for faster support 

 

Update us how things go from here. 

 

Regards

 



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bloodwave55
Paper Tape
Posts: 4
Registered: ‎08-09-2016
Location: US
Views: 4,056
Message 5 of 7

Re: Yoga 2 Pro randomly shuts off!!!

I tried Lenovo's comprehensive hardware scan again and it allowed me to do it; everything passed except "VIDEO CARD: Stress Test" & "WIRELESS: Local Connection Test" got WARNING. So I was wondering if this can be a reason behind the spontaneous shut downs.

 

Also, earlier today my laptop shut off 3 times; one time after another after turning it on again and again. It probably took less than 5 minutes after clicking the power on button. My laptop was unplugged and the percentage was about 40-50%. After that, I've been using it plugged in and the spontaneous shutting off hasn't not occurred. This is making me think its more of a battery issue. What would you recommend is the next step?

 

My laptop continues to go up to 80 degrees C (CPU & Motherboard); before this issue occurred I never checked the temperature of my laptop, but I wouldn't be surprised if its gotten that high before. Also, do you think the high temperature is contributing the potential battery issue? If so, how would I even cool down my computer? It's currently on a simple metal rack that helps ventilate the laptop.

bloodwave55
Paper Tape
Posts: 4
Registered: ‎08-09-2016
Location: US
Views: 4,054
Message 6 of 7

Re: Yoga 2 Pro randomly shuts off!!!

I was considering purchasing this USB fan cooler if high temperatures is the core of the issue.

https://www.amazon.com/Tree-New-Bee-Cooling-15-6/dp/B016PMVM7Q/ref=sr_1_1?ie=UTF8&qid=1470903144&sr=...
Sr Support Specialist
Posts: 9,089
Registered: ‎11-30-2015
Location: PH
Views: 4,048
Message 7 of 7

Re: Yoga 2 Pro randomly shuts off!!!

Hi bloodwave55 , 

 

Greetings. 

 

The external cooler would help as it would on fan cleaning and thermal reapplications but since you do have active warranty and that the battery is internal , technical support would be abe to provide further testing for you. 

 

Regards



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