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8095 Posts

11-19-2007

United States of America

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  • Message 31 of 55

Re: Yoga 2 Pro vs Dell XPS 11

2013-12-13, 19:32 PM

michellvii,

 

Thanks for leading this discussion and providing some balanced consideration of the pros and cons of the Yoga 2.

I've unmarked the solution most on the thread.

 

Mark

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12 Posts

12-18-2013

Sacramento

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  • Message 32 of 55

Re: Yoga 2 Pro vs Dell XPS 11

2013-12-18, 11:45 AM


Good job on the comparison.

However,

A) As for point 3, the 20 PPI difference is unlikely to be noticable. Still, more is better.
B) Point 8 - Desktop Replacement (that's really just an implication of earlier points, rather than a seperate "point").

You've done nice comparison.

A couple of additional points:

101) The Yoga has 4400 graphics, while the XPS has (less powerful) 4200.
102) The XPS has significantly better battery life:

Two quotes from http://www.laptopmag.com/:

"On the LAPTOP Battery Test, which involves continuous Web surfing via Wi-Fi at 40 percent brightness, the Yoga 2 Pro lasted only 6 hours and 13 minutes."

"On the LAPTOP Battery Test (Web surfing via Wi-Fi), the XPS 11 lasted 8 hours and 44 minutes, shattering the IdeaPad Yoga 11S' 5:54 endurance"


It's a matter of what's most important to you.


Personally, I ordered an XPS-11 because

1) I want to use it mainly as a tablet.
2) I want accurate stylus input.

For me, the smaller, lighter package, and active digitizer won out.

I don't intend to do a lot of typing on it, so the capacitive touch keyboard is not much of an issue.

I did, however, want a keyboard available, however, so a "pure" tablet was not a good option.


I ordered the i5/256GB model, so the cost was somewhat more than the Yoga 2.

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12 Posts

12-18-2013

Sacramento

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  • Message 33 of 55

Re: Yoga 2 Pro vs Dell XPS 11

2013-12-18, 11:51 AM

 

Surface Pro has only 1 USB port.

 

I considered it over the XPS-11 because of the 8GB option.

 

In the end, however, I went with the XPS-11.

 

I like high-res.

 

 

 

 

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254 Posts

11-09-2013

Charlotte, NC

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  • Message 34 of 55

Re: Yoga 2 Pro vs Dell XPS 11

2013-12-18, 14:17 PM

There seems to be some disagreement as to whether the xps 11 does in fact have a digitizer. Does yours?

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12 Posts

12-18-2013

Sacramento

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  • Message 35 of 55

Re: Yoga 2 Pro vs. Dell XPS 11 - whether the XPS-11 has an active digitizer

2013-12-18, 22:12 PM

mitchellvii,

 

I'm glad you asked that.

 

I was going to reply that, of course it has an active digitizer (I had read so in more than one review).

 

However, I checked the Dell literature and found no such mention. It mentions a "Dell Active Stylus".

 

I called Dell, and eventually spoke to their technicians regarding the active digitizer.

 

It turns out that the XPS-11 does not have an active digitizer.

 

Further browsing suggests that a "Dell Active Stylus" is a capacitive stylus - doh!

 

Upon learning this, I decided to cancel my order.

 

 

Dell - Order Cancellation Thwartation Tactics

 

[Usually refered to as DOCTT. As in, "DOCTT, DOCTT, give me the news...".]

 

Short Version

  

Dell's Plan 

------------

 

1) Over the next 21 days, Dell will build my order, placed 4 business days ago, that they know I don't want
(they have not yet started).

 

2) Dell will ship my unwanted order.

 

3) About a month from now, including shipping, I'll get my order. I'll call a provided number and 6-digit extension to get return instructions.

  

4) I'll ship the order back, via instructions. Assuming there are no additional steps or problems.

  

5) Dell will "process" my return, presumably adding the returned item to inventory.

 

6) Dell refunds my money.

 ------


My Plan

--------

 1) Dell flags the order as cancelled, and refunds my money.

-------

 

I must have a poor grasp of efficiency.

 

My plan actually appears simpler, easier, and quicker to me.

 

 

Long Version

 

Order cancellation cannot be done via the Dell web site.

 

The cancellation web page contains the large-font text "Canceling your order", but otherwise contains a bunch of crap, none of which has anything to do with order cancellation.

 

I called Dell.

 

Twice, on being "transferred" to the cancellation department, I got a message that my call could not be completed, and that I should hang up and re-call the toll-free number.

 

Third times the charm. I reached the "cancellation queue" (on hold, waiting to cancel).

 

The wait wasn't too bad. Almost-exactly half-an-hour.

 

Guido, The Order Cancellation Specialist

 

I spoke to an "order cancellation specialist", who looked up my order.

 

However, he said that his screen would not allow him to cancel the order. He could view my order, but the option to cancel was not present.

 

How convenient. The Hotel California for orders.

 

I placed my order on Dec 12th. I called to cancel four business days later. It is not due to ship until Jan 9th.

 

The agent admitted that construction had not yet begun (even if it had, it's not a custom configuration).

 

He said that I can return the item.

 

I am supposed to:

 

1) Wait until it arrives (about a month from now, including shipping time).

 

2) Call a number he provided, and connect to a 6-digit extension that he provided.
According to him, I will then be given instructions on how to return the item.

 

I ordered a non-custom item 4 business days ago, for which construction has not started, that is not scheduled to ship for over 20 days, and the "system" requires that the item be shipped to me.

 

 I have difficulty believing that it would be operationally difficult to simply refrain from building and shipping "my" unit. They're not that inept.

 

I find it hard to believe that it's not deliberate, perhaps in the hopes that once I get the item, I'll keep it. That's not going to happen.

 

Hoping I'll change my mind is the best interpretation I can put on the situation.

 

They could easily:

 

A) Not build "my" unit. Considering it's not custom, it's simply a matter of building one less.

 

Even if construction of "my" unit had been started or even completed (which it hasn't),
they could:

 

B) Intead of shipping the unit to me, put it wherever it will supposedly go when I return it.

 

At best, this is a means of trying to force the product on the buyer.

 

I am concerned that, once I get the item, further "difficulties" will arise, preventing me from returning it.

 

I've bought a number of Dell products over the years - I particularly like my Zino HTPC and color laser printer.

 

However, I'll never again buy a Dell product.

 

 

 

 

 

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254 Posts

11-09-2013

Charlotte, NC

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  • Message 36 of 55

Re: Yoga 2 Pro vs. Dell XPS 11 - whether the XPS-11 has an active digitizer

2013-12-19, 13:45 PM

Yeah that sucks.  Of course what Dell is doing is hoping that once you have the item you will love it and not wish to return it.

 

Has Dell actually charged your card yet?  I did not think they could do that until the product actually ships at at least building begun?  If they have not merely call your credit card company and have them block the charge.  If the credit card company will not block, call back and report your card lost.  They will cancel your number and re-issue a new card.  Dell's charge will be declined. Once the charge is declined they will not ship, problem solved.

 

Even if the card has been charged, dispute it wiith your credit card company.  They may back out the payment and then of course Dell will not ship.

 

Anyway, never mess with the frontline customer support drones.  They have no decision making power.  Get in touch with Corporate Customer Relations and ask to speak with a Supervisor.

 

Dell has really dropped the ball with the XPS11.  So much that they promised early on like the active digitizer and the haptic feedback on the keyboard never happened.  The worst part is that they never issued a press release stating these features would not be available.  I am sure there will be a lot of surprised and unhappy owners.

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12 Posts

12-18-2013

Sacramento

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  • Message 37 of 55

Re: Yoga 2 Pro vs. Dell XPS 11 - whether the XPS-11 has an active digitizer

2013-12-19, 14:28 PM
Actually, I paid via Paypal (my Paypal balance was sufficient to cover it), and the funds were taken out immediately.

It's not a financial problem to buy a different machine immediately, while awaiting the refund, should I choose to do so, but suppose it was? A student, especially, might be between a rock and a hard place (and might actually keep the XPS, might have no choice).

Yes, you're right. Dell is hoping that I'll love it and keep it.

I don't plan to open the box.

Ah, wait! This just occurred to me - I bet the instructions I get when I call require me to open the box - to give me a chance to "fall in love with it".

Seems like you're right about Dell dropping the ball. In conversing with Dell support, I indicated that it wasn't their fault that the reviews got it wrong - but it probably was, at least to an extent.

Multiple sources provided incorrect information, so your description of the situation is likely correct.

Thanks for replying (to my reply to your question).



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12 Posts

12-18-2013

Sacramento

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  • Message 38 of 55

Re: Yoga 2 Pro vs. Dell XPS 11 - whether the XPS-11 has an active digitizer

2013-12-19, 14:46 PM
Mitchellvii:

By the way, my brother lives in Charlotte.

You a Panthers fan?

I was annoyed when they beat "my" Niners by a point.

I had been hoping for N.O. to beat the Panthers, but now it doesn't matter (to the 49ers) which team wins that game, as far as seeding goes.

If the Niners win out, they get the 5 seed. Panthers or Saints will win the division, and the other will get the 6 seed (again, if the 49ers win out).

Should be an interesting regular season finish and post-season.






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9380 Posts

11-27-2007

Slovakia

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  • Message 39 of 55

Re: Yoga 2 Pro vs. Dell XPS 11 - whether the XPS-11 has an active digitizer

2013-12-19, 19:20 PM

Nothing against the Panthers, or any other team come to that, but how's about using the forum's private messaging function for the wildley off-topic stuff?

Andy  

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20 Posts

06-27-2008

United States of America

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  • Message 40 of 55

Re: Yoga 2 Pro vs. Dell XPS 11 - whether the XPS-11 has an active digitizer

2013-12-20, 21:51 PM

The XPS 11 definitely has an active digitizer... using it now....   I also have the Yoga 2 Pro which I picked up from Best Buy...

 

 

 

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