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jjordan18
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Posts: 5
Registered: ‎12-29-2013
Location: RALEIGH, NC
Views: 10,247
Message 1 of 10

Yoga 2 Pro will not shutdown or sleep

I cannot get the Y2P to shutdown or sleep. When I try to shut down it powers off but after about 2 seconds it turns itself back on and boots up. Same thing happens when I try to sleep.

 

Please help! I've tried pretty much everything I could find online including the following:

 

Turn off wake on lan on the network adapter

Turn off auto restart on windows errors

Updated bios

Updated drivers

Disabled all non microsoft services

Factory reset of the OS

Went through every device in device manager and turned off "Allow this device to wake the computer"

powercfg /lastwake (shows nothing)

 

Anyone have any other suggestions on fixing this problem? Shutting down isn't a huge deal as holding down the power button will eventually turn it off. But not being able to sleep the laptop when I close the lid is a deal breaker as the battery constantly drains.

Guru
Posts: 1,412
Registered: ‎06-08-2013
Location: BE
Views: 10,212
Message 2 of 10

Re: Yoga 2 Pro will not shutdown or sleep

Can you take a screenshot or send us the Windows Event Viewer System logs? The source of the problem might be found there.

Also try accessing the BIOS settings, make sure LAN wake and Magic packet and similar things are disabled.

Warm regards,
Jonas Hendrickx

Lenovo Insider - Windows Insider MVP

Personal website: ThinkScopes

jjordan18
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Posts: 5
Registered: ‎12-29-2013
Location: RALEIGH, NC
Views: 10,164
Message 3 of 10

Re: Yoga 2 Pro will not shutdown or sleep

Thanks for the reply.

 

The BIOS does not have a Wake on Lan option and the event log is clean showing no errors and just a few unrelated warnings. Does anyone out there have a solution for this? I LOVE this laptop but it's annoying that I have to basically shutdown, wait for it to shutdown, and when it starts back up hold the power button until it turns off, turns on, then FINALLY turns off for good.

 

Please help!

 

Here is my powercfg /energy report

 

Spoiler
Power Efficiency Diagnostics Report

Computer Name	SAXON
Scan Time	2014-01-08T03:06:34Z
Scan Duration	60 seconds
System Manufacturer	LENOVO
System Product Name	20266
BIOS Date	10/31/2013
BIOS Version	76CN31WW
OS Build	9600
Platform Role	PlatformRoleMobile
Plugged In	false
Process Count	87
Thread Count	1204
Report GUID	 {fb19c68c-553a-4fef-b45c-5cf0710096ad}
Analysis Results

Errors

Power Policy:USB Selective Suspend is disabled (On Battery)
The current power policy has globally disabled USB selective suspend.
Power Policy:USB Selective Suspend is disabled (Plugged In)
The current power policy has globally disabled USB selective suspend.
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name	USB Root Hub
Host Controller ID	PCI\VEN_8086&DEV_9C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_8086&PID_9C26
Port Path	
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_8086&DEV_9C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_8087&PID_8000
Port Path	1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name	Generic Bluetooth Adapter
Host Controller ID	PCI\VEN_8086&DEV_9C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_8087&PID_07DC
Port Path	1,4
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name	USB Input Device
Host Controller ID	PCI\VEN_8086&DEV_9C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_2047&PID_0855
Port Path	1,6
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device Name	Unknown Device
Device ID	ACPI\INT3400\2&DABA3FF&2
Device Status	0x1802400
Device Problem Code	0x16
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device Name	Unknown Device
Device ID	PCI\VEN_8086&DEV_0A03&SUBSYS_397817AA&REV_09\3&11583659&1&20
Device Status	0x1802400
Device Problem Code	0x16
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device Name	Unknown Device
Device ID	ACPI\VPC2004\0
Device Status	0x1802400
Device Problem Code	0x16
Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.
Device Name	Unknown Device
Device ID	ACPI\INT33A0\0
Device Status	0x1802400
Device Problem Code	0x16
Warnings

Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)	10007
Maximum Timer Period (100ns units)	156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period	10000
Requesting Process ID	976
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period	10000
Requesting Process ID	2428
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period	10000
Requesting Process ID	1376
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period	10000
Requesting Process ID	1136
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period	10000
Requesting Process ID	4896
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period	10000
Requesting Process ID	5412
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\nacl64.exe
CPU Utilization:Processor utilization is moderate
The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%)	3.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name	chrome.exe
PID	4896
Average Utilization (%)	0.47
Module	 Average Module Utilization (%)
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\chrome.dll	0.37
\SystemRoot\system32\ntoskrnl.exe	0.04
\Device\HarddiskVolume5\Windows\SysWOW64\ntdll.dll	0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name	Skype.exe
PID	4004
Average Utilization (%)	0.37
Module	 Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe	0.14
\SystemRoot\System32\win32k.sys	0.08
\Device\HarddiskVolume5\Program Files (x86)\Skype\Phone\Skype.exe	0.04
Platform Power Management Capabilities:Wireless access point does not support WMM Power Save
The wireless access point the computer is connected to does not support WMM Power Save Mode. The Wi-Fi modem cannot enter Power Save mode to save energy as defined in Wireless Adapter Power Policy.
SSID	GiDNet5G
MAC Address	74:d0:2b:d1:3e:d4
Information

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period	10000
Requesting Process ID	976
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack	\Device\HarddiskVolume5\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume5\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\chrome_child.dll
\Device\HarddiskVolume5\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume5\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period	10000
Requesting Process ID	2428
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack	\Device\HarddiskVolume5\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume5\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\chrome_child.dll
\Device\HarddiskVolume5\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume5\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period	10000
Requesting Process ID	1376
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack	\Device\HarddiskVolume5\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume5\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\chrome_child.dll
\Device\HarddiskVolume5\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume5\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period	10000
Requesting Process ID	1136
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack	\Device\HarddiskVolume5\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume5\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\chrome_child.dll
\Device\HarddiskVolume5\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume5\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period	10000
Requesting Process ID	4896
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack	\Device\HarddiskVolume5\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume5\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\chrome.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period	10000
Requesting Process ID	5412
Requesting Process Path	\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\nacl64.exe
Calling Module Stack	\Device\HarddiskVolume5\Windows\System32\ntdll.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\nacl64.exe
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name	 OEM Balanced
Plan GUID	{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality	 Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode	 Balance Video Quality and Power Savings
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality	 Balanced
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode	 Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID	BAT20101001Lenovo IdeaPadKona
Manufacturer	Lenovo IdeaPad
Serial Number	BAT20101001
Chemistry	Li P
Long Term	1
Sealed	0
Design Capacity	54760
Last Full Charge	54640
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported	false
S2 Sleep Supported	false
S3 Sleep Supported	true
S4 Sleep Supported	true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported	false
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group	0
Index	0
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2401
Maximum Performance Percentage	100
Lowest Performance Percentage	31
Lowest Throttle Percentage	3
Performance Controls Type	ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group	0
Index	1
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2401
Maximum Performance Percentage	100
Lowest Performance Percentage	31
Lowest Throttle Percentage	3
Performance Controls Type	ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group	0
Index	2
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2401
Maximum Performance Percentage	100
Lowest Performance Percentage	31
Lowest Throttle Percentage	3
Performance Controls Type	ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group	0
Index	3
Idle State Count	3
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2401
Maximum Performance Percentage	100
Lowest Performance Percentage	31
Lowest Throttle Percentage	3
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

spoiler added

pierluigi
What's DOS?
Posts: 2
Registered: ‎01-17-2014
Location: California
Views: 10,097
Message 4 of 10

Re: Yoga 2 Pro will not shutdown or sleep

 I have a similar problem. 

 

If I shutdown or sleep,  the computer starts to do so, but then remains in some sort of limbo state where it doesn't complete the process.  It stays on (because I can toggle the keyboard backlight on and off, and the windows logo on the screen still vibrates when you touch it), but you can't revive it either. It becomes a zombie, and the only thing you can do is hold down the power button for 5 seconds or so to force shutdown manually.

 

It would be nice to have the thing shutdown properly, or actually be able to sleep!!!

 

Thanks!

pierluigi
What's DOS?
Posts: 2
Registered: ‎01-17-2014
Location: California
Views: 10,083
Message 5 of 10

Re: Yoga 2 Pro will not shutdown or sleep

I figured out the problem in my case.

 

I had installe VirtualBox, and by default, it installs a bridged networking component that does not work well with windows 8.1 -- it prevents the computer to go into sleep mode (or shutdown!).

 

The solution is described here:

 

http://gurustop.net/blog/2013/09/11/windows-8-1-sleep-stand-by-hang-freeze-unable-to-wake-up-virtual...

 

As per the instructions there, I uninstalled and re-installed virtualbox without the 'bridged networking', and now I can sleep, hibernate, shutdown perfectly!

 

The good thing is that I didn't have to redo the install of my ubuntu virtual machine (it still remembered where it was, etc), and it still had a network connection, because without bridged networking it just uses NAT instead.

jjordan18
Ctrl-Alt-Del
Posts: 5
Registered: ‎12-29-2013
Location: RALEIGH, NC
Views: 9,949
Message 6 of 10

Re: Yoga 2 Pro will not shutdown or sleep

After exhausting all options I could find or think of I decided to send the laptop back to Lenovo for repair. Apparently it was the right move. Although I'm not happy with this response at least I know it wasn't a configuration or software issue and that I would have never fixed the issue on my own:

 

Email from Lenovo Services

 

Thank you for choosing a Lenovo Personal Computer. You are receiving this email to inform you that after performing problem determination, we have identified the failing component(s) in your computer. Despite our best efforts to maintain inventory of all repair components, the part needed to repair your machine is currently unavailable. As more specific information becomes available we will communicate it to you via email, SMS text messages, or a telephone call. Rest assured we are working diligently to complete the repair in a timely manner and will do everything possible to provide current status updates as additional information becomes available.

Sincerely,

Lenovo Warranty Support and Service Team

 

If you're having a similar issue and you've exhausted configuration and software/driver solutions, its probably a faulty laptop. If it's under warrenty send it in for repair.

 

I will update this post once I get more details from Lenovo Services.

kooli9
What's DOS?
Posts: 1
Registered: ‎02-14-2014
Location: uk
Views: 9,771
Message 7 of 10

Re: Yoga 2 Pro will not shutdown or sleep

Hi

 

I have the same issue as described but only when i shutdown from metro start menu.

 

shutsdown fine from desktop mode

 

i haven't got virtualbox installed so don't know whats causing it

jjordan18
Ctrl-Alt-Del
Posts: 5
Registered: ‎12-29-2013
Location: RALEIGH, NC
Views: 8,863
Message 8 of 10

Re: Yoga 2 Pro will not shutdown or sleep

UPDATE:

 

After sending back the laptop for repair I was informed the mainboard was faulty and they replaced it for me. This fixed all of my issues.

 

If you're having similar problems, I would recommend calling their support. It's a painful process of redoing all the things that you've already tried with one of their techs over the phone, but in the end, when they've exhausted all options, they will ask you to send it in for repair.

 

It took about two weeks round trip, but it was worth it! I now have a fully functioning Y2P.

drdominee
Paper Tape
Posts: 7
Registered: ‎12-18-2013
Location: Michigan, USA
Views: 2,038
Message 9 of 10

Re: Yoga 2 Pro will not shutdown or sleep

I have had this problem for two years, with the result that I have never been more disappointed and frustrated with a computer. I would not recommend or buy another Yoga. I've had numerous other problems with this machine as well, e.g. display problems and issues with upgrading to Windows 10. I suppose that it's too late to try to get this issue fixed two years after purchase.

Birraque
802.11n
Posts: 205
Registered: ‎06-04-2015
Location: BR
Views: 866
Message 10 of 10

Re: Yoga 2 Pro will not shutdown or sleep

You will find how to fix VGA Flicker, Shutdown, Sleep and other issues @ Y2P Setup Guide for Windows 10
Regards,

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