07-10-2017 09:02 AM
One of my end users has a ThinkPad Yoga 20CD-00BYUS. He's one of the few users in my organization with a Lenovo device. His hard drive failed. I've purchased a replacement, but don't have any setup/recovery media. Is there a way to obtain this? I can't seem to find a way to do so on the Lenovo site, at least not for a device out of warranty.
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07-10-2017 09:08 AM
If the machine has been upgraded to windows 10, you can download (free) from Microsoft. To obtain the media to recover your machine to its original configuration, you can call 1-800-426-7378 and tell them you need to purchase a recovery set for a machine out of warranty.
I will add that Microsoft does not make it easy to apply security and driver updates to a newly-recovered windows 7 system. If you had win 7 and you ever want to upgrade, now is the time.