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9 Posts

11-19-2015

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 19

Yoga 3 14 Keyboard severely cutting out

2017-11-17, 1:21 AM

This is a different issue to the ealier post https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-3-14-Keyboard-issues/m-p/3299279#M40028

 

After today's windows update, it took forever to login, I realised the keyboard was severely cutting out, taking several presses to register a key, and just cutting out 90% of the time.  Once I did login, restoring the touchpad drivers helped, but has not solved the issue.  Now its cutting out half of my typing, and I'm going deliberately and painfully slow!

 

I've tried:

Booting into BIOS (no effect - I already have latest BIOS)
Disabling all startup items one by one - no effect

Boot into safe mode - the keyboard works, but of course the system is unusable for my work in safe mode
Normal boot - back to keyboard cutting out

 

Any ideas - this laptop is my livelihood, so I'm in trouble.

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6 Posts

11-19-2015

Spain

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  • Message 2 of 19

Re: Yoga 3 14 Keyboard severely cutting out

2017-11-19, 12:20 PM
Exact same problem over here. Same steps same results. It's obviously a windows drivers issue. Grrrrr....

Heeelllpppp
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9 Posts

11-19-2015

United Kingdom of Great Britain and Northern Ireland

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  • Message 3 of 19

Re: Yoga 3 14 Keyboard severely cutting out

2017-11-19, 17:05 PM

I've spent a couple of days working at this, changing drivers, running in stripped-down mode with all non-essential services switched off.  No change.  I've found several microsoft forums of people with this computer experiencing this issue, the bizarre thing is that for different people the issue occured after different windows upgrades.  I wonder if that is country-related?  However, it has occured at some point and always after a windows 10 upgrade.

 

I find it unacceptable that the systm has this vulnerability, and obviosuly needs some drivers updated, when its only 2 years old.

 

I can't afford to spend any more time on this, so I've taken the muclear option and done the factory reset back to windows 8.1  - I actually have done this twice. The first time, with nothing else installed, I upgraded immediately from 8.1 to win 10.  In windows 8.1 the keyboard behaves perfectly, as soon as I upgraded, the problem was back.  So, I've reset back to 8.1 and will have to work with this.  Unfortunately I hate 8.1 - it actually impacts my productivity, but I'll live with is until its time to replace this.  Its a shame, as otherwise I loved this computer.

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6 Posts

11-19-2015

Spain

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  • Message 4 of 19

Re: Yoga 3 14 Keyboard severely cutting out

2017-11-19, 17:18 PM

For the most part same experience on my side. Fortunately i've got a warranty extension. It's only I don't really think they will be able to solve it over there.

 

I was really working perfectly for a lot of time on W10. It simply broke one day. Most say it's a problem with audio drivers... 

 

Just wondering if it would be useful to hand the PC to Lenovo and hope they don't give it back with W8.1 and the "problem solved" tag.

 

 

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9 Posts

11-19-2015

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 19

Re: Yoga 3 14 Keyboard severely cutting out

2017-11-19, 18:06 PM

Good luck, mine is just over two years :)
Its been fine on W10 until now.
I read a forum post with this issue where the guy sent it back, it came still with the problem; he sent it back - it came back again still with the problem - he complained vociferously, they gave him a different model.  You never know!

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6 Posts

11-19-2015

Spain

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  • Message 6 of 19

Re: Yoga 3 14 Keyboard severely cutting out

2017-11-19, 18:13 PM

Yeah

 

And in the meantime I'll work with my pen and paper :-(

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17 Posts

11-26-2017

United States of America

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  • Message 7 of 19

Re: Yoga 3 14 Keyboard severely cutting out

2017-11-26, 18:32 PM

I had the same problem.  All my software was up to date, including the BIOS, and I still had terrible keyboard problems.  The only thing that finally woked was installing a pre-Creators edition of Windows and putting my machine on an artificial "metered" wifi setting so it wouldn't update automatically.

Recently, I allowed it to update, assuming Lenovo and Microsoft had fixed the problem by now and, alas, I now have the unresponsive keyboard again.  I will have to re-install the older version of Windows 10 and hope for the best.  
I am surprised this issue does not affect more people (or maybe they just don't recognize this is the problem).  Please, Lenovo, work with Microsoft to address this keyboard driver issue.  It is crippling.

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6 Posts

11-19-2015

Spain

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  • Message 8 of 19

Re: Yoga 3 14 Keyboard severely cutting out

2017-11-27, 7:43 AM

Mine has been solved. Unfortunately I don't know exactly how.

I downgraded to Win8.1 factory default

Updated to W10

Updated all drivers and rest from Lenovo page

Now, the other day, it finally dissapeared.

I'm on

 

Windows 10 Home

Version 1709

OS Build: 16299.64

 

And praying it does not come back...

 

 

Moderator comment: Post edited to conform with the Community Rules. Keep it clean.

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17 Posts

11-26-2017

United States of America

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  • Message 9 of 19

Re: Yoga 3 14 Keyboard severely cutting out

2017-11-28, 11:22 AM

wow.  Let me know if it comes back.  i did a reset and it worked briefly but now it's pretty much unusable again.  I'm really starting to hate this computer.

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9 Posts

11-19-2015

United Kingdom of Great Britain and Northern Ireland

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  • Message 10 of 19

Re: Yoga 3 14 Keyboard severely cutting out

2017-11-28, 12:47 PM

Much as I detest Win8 I'm staying on it for the lifetime of this computer, unless a working solution is found. I don't have the time and energy to mess around with this anymore.  I've twice done a clean factory reset to w8 and on to w10 and each time the problem was apparent in w10.  I've gone from loving this PC to it being an annoyance.  Lenovo - this will affect my future purchasing decisions.

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