06-09-2017 03:44 PM
I don't know much about computers, but I was using mine (just Internet basics) and it shut down completely.
I started to turn it on again, light of the start button was on, sound was normal, but the screen was still totally off.
I've plugged my laptop to my TV by hdmi, the computer appeared on the tv, but no wifi. It seems that the wifi is deactivate and I can't manage to activate it.
Also my USB mouse doesn't work anymore..
I've tried to restore my last saving for Windows 10 that was 2 days ago, but there is no change at all..
Is anyone having an idea?
06-12-2017 12:25 AM
Hi, Ophi –
Thank you for writing in to the Lenovo Forum - happy to have you here today.
You can also start by flushing out all static, remove AC adaptor and hold down power button for about 15 seconds.
Sometimes the cable between the screen and the motherboard will be culprit. If at any time you see something then the cable is a likely culprit or maybe the connectors at either end.
Kindly contact Lenovo service centres for hardware assistance.
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Update us how it goes.
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