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RobReid
Blue Screen Again
Posts: 1
Registered: ‎03-09-2017
Location: US
Views: 271
Message 1 of 2

Yoga 3 Pro 1370 - KB Backlight and power light blink - no other response

My Yoga 3 was bought 3 months ago at a local retailer. It had been an open box model. A couple of nights ago while using it, my wife got a Blue Screen of some variety. Since then, the machine doesn't work at all. When I push the power button (or the reset button next to it), the KB backlight comes on and power light comes on for about a second and then they both shut off. This cycle is repeated indefinitely until I hold down the power button at which time everything goes off. That is the only response I get from the thing. This machine is only 3 months old but I cannot find any way to get in touch with Lenovo for any kind of support, so I thought I would try here first.

 

Any help would be greatly appreciated.

 

Thanks!

Sr Support Specialist
Posts: 8,339
Registered: ‎11-30-2015
Location: PH
Views: 245
Message 2 of 2

Re: Yoga 3 Pro 1370 - KB Backlight and power light blink - no other response

Hi RobReid , 

 

Welcome to the Community Forums.

 

It would be best to have technical support assist you on this.

As the way you have described the issue, there may be an internal issue that needs further checking .

 

You can call them at : 877-4-Lenovo,877-453-6686  choose option 1 for hardware tech
Schedule a Callback for faster support 

 

From the support site click on "contact us" as there is also chat support available for you.

 

Hope this help answer your query on best to proceed.

 

Regards



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